Front Desk Supervisor

Columbus Hospitality Management • Scottsdale, AZ

8d

About The Position

The Hilton North Scottsdale at Cavasson is seeking a Front Desk Supervisor to assist with management of the Guest Services Department. This hotel supervisor role is responsible for helping ensure associates provide exceptional customer service, post charges, and close out the day correctly. The position works with front desk associates and coordinates with other hotel departments to support guest satisfaction and daily operations.

The role requires prior hotel front desk experience, full availability, and a high school diploma or equivalent. Hilton ONQ experience is highly preferred. The position is managed by Columbus Hospitality Management, which describes its work environment as positive and welcoming and emphasizes family/work-life balance and development opportunities. Applicants must submit to a background check before employment.

Requirements

• High school diploma or equivalent.
• Prior hotel front desk experience.
• Full availability required.
• Excellent guest service and communication skills.
• Excellent follow-up and attention to detail.
• Passion and excitement for the hospitality/service industry.

Nice To Haves

• Hilton ONQ experience is highly preferred.

Responsibilities

• Assist with training and coaching front desk associates.
• Ensure all required front desk shifts are covered daily.
• Ensure associates greet, register, and assign rooms to hotel guests properly.
• Issue important information to associates and other facility departments.
• Ensure associates make hotel reservations correctly.
• Verify credit card authorizations or collect cash payments from hotel guests and groups.
• Answer the hotel's main telephone line and transfer calls to the appropriate departments or guest rooms.
• Assist management in processing group room block requests.
• Ensure associates review guest accounts and charges upon guest check-out.
• Maintain familiarity with Hilton standards and requirements, including reward programs.
• Stay familiar with daily events at the hotel, conference center, and restaurant.
• Communicate with housekeeping and maintenance about guest issues or concerns.
• Ensure complete guest satisfaction and effectively handle elevated guest complaints or issues.
• Ensure daily checklists are completed by front desk associates.
• Issue and sign out department manager keys.
• Post banquet charges and create necessary accounts.
• Ensure associates correctly balance credit card and cash paperwork.
• Complete assignments from the manager.

Benefits

• Competitive hourly wage.
• Health benefits for full-time employees.
• 401(k) with company match for all employees.
• Friendly, positive work environment.
• Opportunities for growth and development within the company.
• Free meals.
• Covered employee parking.
• Team Member Travel Program.
• PTO for full-time employees.
• Early Pay Access.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED