Front Desk Supervisor

Horseshoe Bay Resort•Sacramento, CA

13d

About The Position

Residence Inn by Marriott Sacramento Downtown at Capitol Park is seeking a motivated, enthusiastic, and service-driven Front Desk Supervisor to join its leadership team. The supervisor works closely with the Assistant General Manager to oversee daily front office operations, support the development of the guest services team, and help ensure guests receive a warm, welcoming experience. This hands-on leadership role offers opportunities to develop supervisory skills, take ownership of guest experiences, and contribute to the hotel's success. The role provides guidance and support to Front Desk associates; helps train, coach, and develop team members; and promotes a positive, supportive work environment. The supervisor also welcomes guests, handles concerns, supports loyalty programs, and serves as a resource for hotel amenities and local information. Operational duties include assisting with reservations, room assignments, registration and departures; ensuring accurate guest accounts and payment handling; coordinating with Housekeeping and other departments; maintaining guest information and reports; responding to busy periods and emergencies; and supporting compliance with hotel policies, brand standards, and safety and security procedures.

Requirements

Strong communication and interpersonal skills.
A genuine passion for hospitality and guest satisfaction.
Ability to motivate, coach, and support fellow associates.
Excellent problem-solving skills and sound decision-making.
Confidence handling challenging guest situations with patience, tact, and professionalism.
Strong organizational skills and attention to detail.
Comfort working with hotel computer systems, financial transactions, and daily operational reports.
Flexibility to adapt to changing priorities in a busy hotel environment.
Professional appearance, dependable work habits, and a collaborative approach to teamwork.

Nice To Haves

Previous front desk experience and familiarity with hotel operations are highly desirable.
Prior supervisory experience is a plus; demonstrated leadership potential and readiness to advance are also valued.

Responsibilities

Provide daily guidance, direction, and support to Front Desk associates.
Lead by example through professionalism, teamwork, and exceptional guest service.
Assist with training, coaching, and developing associates to strengthen performance and build confidence.
Help create a positive, supportive work environment where associates feel valued and motivated.
Communicate daily priorities, operational updates, and guest needs.
Welcome guests and ensure a seamless arrival and departure experience.
Anticipate guest needs and find solutions to enhance their stay.
Handle guest concerns and service challenges with confidence, professionalism, and sound judgment.
Promote Marriott Bonvoy membership and brand programs to build guest loyalty.
Provide guests with information about hotel amenities, local attractions, and the Sacramento area.
Assist in overseeing front desk activities, including reservations, room assignments, guest registration, and departures.
Ensure guest accounts, payment transactions, and cash handling procedures are completed accurately.
Monitor room availability and coordinate with Housekeeping and other departments to support guest needs.
Maintain accurate guest information, operational records, and front office reports.
Respond calmly and effectively during busy periods, unexpected challenges, and emergency situations.
Support compliance with hotel policies, brand standards, and safety and security procedures.
Collaborate with hotel leadership to identify opportunities to improve service and operational efficiency.