Front Desk Supervisor

SpringHill Suites Miami Airport South • Miami, FL

7d

About The Position

The Front Desk Supervisor is the first point of contact for hotel guests and leads the front desk team by example to create memorable guest experiences and encourage guest loyalty. The role supports front office staff through training, coaching, and scheduling; ensures courteous and prompt service; resolves guest concerns; coordinates with other departments; and oversees front desk procedures, checklists, cash handling, and guest charge reconciliation. The position is at SpringHill Suites Miami Airport South.

Requirements

• Previous customer service experience in a fast-paced, guest-facing environment is ideal.
• Cash-handling experience is ideal.
• Strong verbal and written communication skills.
• Ability to read, write, type, and use basic technology.
• Ability to stand for an entire shift.
• Ability to lift at least 25 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous customer service experience in a fast-paced, guest-facing environment.
• Cash-handling experience.

Responsibilities

• Assist with training, coaching, and scheduling the front office team.
• Ensure guests are served promptly and courteously during all shifts.
• Resolve guest issues using problem-solving skills and work toward guest satisfaction.
• Coordinate with other departments to handle guest requests in a fast-paced environment.
• Ensure front desk checklists and programs are followed and review daily work for accuracy.
• Follow cash-handling procedures and post and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Short-term and long-term disability insurance
• Paid time off, including vacation and sick leave
• Company-matched 401(k) plan
• Voluntary benefits, including accident, life, critical illness, and Flexible Spending Account
• Hotel benefits
• Employee assistance program
• Leadership development program
• Daily pay
• Paid holidays
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed