Front Desk Supervisor

Peregrine Hospitality • Atlanta, GA

8d

About The Position

The Front Desk Supervisor oversees front desk staff to ensure smooth and efficient hotel operations. This customer-service-oriented role represents the hotel with enthusiasm, professionalism, and a businesslike demeanor when interacting with guests, clients, agents, employees, and the community. The supervisor supports reservations and guest check-in and check-out, handles guest needs and requests, maintains records and telephone operations, and works to maximize revenue through sales strategy and excellent service. The role also supports staff training and development, property safety, guest privacy, communication, and compliance with hotel policies and standard operating procedures. Other duties may be assigned by management, and duties may change to meet business needs.

Requirements

• At least 2 years of hotel front desk experience.
• Previous experience in a leadership role.
• Excellent people skills to supervise staff.
• Marriott systems knowledge.
• Ability to lift and/or carry up to 50 pounds.
• Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in normal in-person and telephone conversations.
• Ability to stand and walk for extended periods.
• Ability to bend and twist, push and pull, stoop, and kneel.

Responsibilities

• Train and monitor front desk staff.
• Use the hotel software system and assist with reservations and guest check-in and check-out.
• Provide friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests from before arrival through departure, including reservations, wake-up calls, check-in, check-out, routing needs, posting charges, and special requests.
• Protect the security and privacy of guest rooms and administrative keys.
• Communicate with management and staff through scheduled reports, customer feedback, and information about guest needs.
• Assist with special requests, group blocking, and unusual circumstances.
• Conduct hotel site inspections to support property safety and chaperone tours for prospective clients.
• Maximize revenues through sales strategy and outstanding customer service.
• Maintain knowledge of property and competitor rates, features, amenities, and area attractions to assist clients and understand the competitive market.
• Maintain confidentiality of company information, including performance statistics, client agreements, prospective business, and financial information.
• Support property safety through risk-management behavior, proper inspections, participation in the Safety and Security Committee, and knowledge of emergency procedures.
• Model appropriate behaviors and carry out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operating procedures, and safety standards.
• Foster open channels of communication among employees.
• Perform additional duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed