Front Desk Agent

Landmark Hotel Group • Hampton, VA

16d • Onsite

About The Position

The Front Desk Agent, also described as a Hotel Front Desk / Guest Services Representative, welcomes hotel guests, assists with check-in, answers questions about the hotel and local attractions, resolves guest issues and requests, and helps guests make reservations. The role calls for a friendly, enthusiastic, service-oriented team member who communicates clearly, thinks quickly, maintains a professional appearance, and works cooperatively with colleagues. The position is at Hyatt Place Hampton in Hampton, Virginia, and is listed as full-time with flexible shifts.

Requirements

• A cheerful, helpful attitude.
• Good communication skills, including the ability to speak and listen clearly to guests.
• Problem-solving ability and the capacity to handle different situations.
• Ability to work well with other team members.
• Professional appearance, including a clean and professional uniform and personal presentation.
• Ability to maintain confidentiality of proprietary information and protect company assets.

Responsibilities

• Greet guests warmly and assist them with checking into their rooms.
• Answer guest questions about the hotel and local attractions.
• Resolve guest issues and fulfill requests quickly and efficiently.
• Assist guests with reservations and ensure they have what they need.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Work with other team members to provide great service.

Benefits

• Bonus money for doing a great job.
• Discounts for employees, friends, and family.
• Training and development opportunities.
• 401(k) with company match.
• Life insurance.
• Paid time off.
• Medical, dental, and vision coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed