Hotel Front Desk Jobs

About The Position

Requirements

• Previous customer service experience where you have been guest facing in a fast-paced environment is ideal.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must be able to stand for an entire shift.
• Must be able to lift at least 25 pounds.
• Applicants must be available to work evenings, weekends and holidays.

Nice To Haves

• Stay PMS experience is a plus!

Responsibilities

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Benefits

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Employee discount at any Marriott property
• Comp nights
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily