Hotel Front Desk Agent
Sheraton•Novi, MI
•Onsite
About The Position
The Front Desk Agent is responsible for providing outstanding guest service and ensuring a positive guest experience from check-in to check-out. This role serves as the first point of contact for guests and plays a key role in maintaining smooth front desk operations while promoting a welcoming and professional hotel environment.
Requirements
- High school diploma or equivalent required
- Previous customer service or hospitality experience required
- Strong communication and interpersonal skills
- Basic computer and data entry skills
- Ability to multitask and work in a fast-paced environment
- Professional appearance and positive attitude
- Strong problem-solving and organizational abilities
- Flexible schedule, including evenings, weekends, and holidays
Responsibilities
- Welcome guests and provide efficient check-in and check-out services
- Answer phone calls, emails, and guest inquiries in a professional manner
- Process reservations, cancellations, room assignments, and payment transactions
- Provide guests with information about hotel amenities, services, and local attractions
- Resolve guest concerns and complaints promptly and courteously
- Maintain accurate guest records and update reservation systems
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle cash, credit card transactions, and daily balancing procedures
- Promote hotel services, upgrades, and special offers when appropriate
- Maintain a clean, organized, and professional front desk area
- Follow hotel policies, procedures, and safety standards
Benefits
- Employee discounts
- Paid time off
- Holiday pay
- Career growth opportunities within the hospitality industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
