Hotel Front Desk Agent
Four Points by Sheraton•Farmington Hills, MI
•$15 - $18•Onsite
About The Position
We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing exceptional guest service, handling check-ins and check-outs, managing reservations, answering guest questions, and ensuring a positive experience throughout each guest’s stay.
Requirements
- High school diploma or equivalent.
- Previous hotel front desk experience.
- Excellent communication and interpersonal skills.
- Professional and positive attitude.
- Strong attention to detail and organizational skills.
- Ability to remain calm and professional in a fast-paced environment.
- Basic computer skills and ability to learn hotel management systems.
- Ability to handle confidential guest information appropriately.
- Ability to work independently and as part of a team.
- Availability to work flexible shifts, including weekends and holidays.
Nice To Haves
- Experience with hotel property management systems (PMS).
- Cash-handling and payment-processing experience.
- Knowledge of local attractions and services.
- Ability to communicate in multiple languages is a plus.
Responsibilities
- Welcome and greet guests in a warm and professional manner.
- Check guests in and out efficiently and accurately.
- Process reservations, cancellations, room assignments, and payments.
- Provide information about hotel amenities, services, and local attractions.
- Respond to guest requests, questions, and concerns promptly and professionally.
- Handle guest complaints and work toward appropriate solutions.
- Maintain accurate guest records and follow hotel policies and procedures.
- Answer and direct telephone calls and respond to emails or other guest inquiries.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Monitor room availability and communicate changes to appropriate departments.
- Maintain a clean, organized, and professional front desk area.
- Follow cash-handling, security, and privacy procedures.
- Assist with other front-office duties as assigned.
Benefits
- Employee discounts
- Paid time off
- Competitive pay
- Opportunities for training and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
