Front Desk Associate

Illinois Beach Hotel•Zion, IL

89d•Onsite

About The Position

Illinois Beach Hotel is nestled along the scenic shores of Lake Michigan within Illinois Beach State Park, which welcomes over 2.5 million visitors each year. With a 92-room hotel, full-service dining, conference and event space, and a campground store, our team is dedicated to providing extraordinary service in a one-of-a-kind lakeside environment.

Requirements

Provide excellent customer service to meet and exceed customer expectations
Present a positive image of the company in an upbeat, professional manner
Ability to work a variety of day, night, weekend, and holiday shifts
Ability to work independently
Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system
Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience

Responsibilities

In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
Keep front and back office areas organized and clean
Communicate with emergency responders, when necessary, in a calm and effective manner
Prepare daily deposit, drop receipts and follow all company cash handling procedures
Assist other team members by sharing knowledge of Park and surrounding area
Other duties as may be assigned