Hotel Front Desk Agent (Full-Time)

Canyon Ranch • Tucson, AZ

5d

About The Position

Canyon Ranch is hiring a full-time Hotel Front Desk Agent to provide guest services across the three functions of the Front Office: Guest Services, PBX, and Bell Services. The role is a direct point of contact for guests, confirming the details of each arriving guest’s stay and helping them begin their Canyon Ranch experience. The agent serves as a knowledgeable resource about the resort and its offerings, while providing attentive, high-level customer service to internal and external clients.

The schedule is five days a week, with two consecutive days off during the week. Shifts are either 6:00 a.m.–2:00 p.m. or 2:00 p.m.–10:00 p.m. Compensation is $18.00 per hour.

Requirements

• Excellent customer service and positive interpersonal skills.
• Ability to facilitate and mediate sensitive situations with compassion and professionalism.
• Ability to develop and maintain satisfactory, effective relationships with all levels of management and staff.
• Good judgment and ability to maintain confidentiality.
• Demonstrated organizational and computer skills; may use Word, Excel, and PowerPoint.
• Limited experience required: 1–2 years of previous experience in the same or a related field.

Responsibilities

• Provide services within the Front Office functions of Guest Services, PBX, and Bell Services.
• Provide a high level of attention and customer service to internal and external clients.
• Confirm arriving guests’ stay details and help them begin their Canyon Ranch experience.
• Provide guests with information about resort services and offerings.

Benefits

• Use of services and facilities, including the gym, spa, fitness classes, lectures, and overnight stays at Canyon Ranch locations nationwide.
• 55% off services.
• Health, dental, and vision plans after 30 days of employment.
• 25 days of personal time off for vacation, sick time, and holidays.
• Supplemental health care options, including accidental, critical illness, and hospital care coverage.
• Employer-paid life insurance.
• Employee Assistance Program.
• Paid maternity leave.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed