Hotel Oregon Front Desk - Housekeeper

McMenamins • McMinnville, OR

18d • Onsite

About The Position

McMenamins Hotel Oregon is hiring a part-time employee to perform housekeeping and hotel front desk duties. Housekeeping responsibilities include preparing and cleaning guest rooms in a timely manner, changing bed linens, maintaining linen closets, and cleaning toilets, sinks, showers, and floors. Housekeepers may also assist maintenance or front desk staff, help guests with requests such as providing ironing boards or cribs, answer questions, and provide excellent customer service. They are accountable for completed rooms and cleaning projects and are expected to know and follow relevant company policies and procedures.

Front desk duties include attending to guest reservation and occupancy needs, checking guests in and out, taking reservations in person, by email, or by phone, handling money, signing property keys and devices in and out, assisting with guest requests, answering and directing calls, and informing guests about property and area attractions. Front desk staff help ensure guest satisfaction, keep up to date on property events, act as receptionists for other departments, and know emergency procedures.

Both functions require mental agility, effective multitasking in a fast-paced, deadline-oriented environment, and the ability to work independently and as part of a team. The role offers a flexible schedule that may include days, evenings, weekends, and holidays.

Requirements

• Must be at least 18 years old.
• Must obtain and maintain a current OLCC permit.
• Must have a flexible schedule that can include days, evenings, weekends, and holidays.
• Must enjoy working in a busy, customer service-oriented environment.
• Must be able to multitask effectively in a fast-paced, deadline-oriented environment.
• Must be able to work well independently and as a member of a team.

Nice To Haves

• Previous related hotel or customer service experience.
• Some accounting skills and cash-handling experience.
• Experience with high-volume phone lines.

Responsibilities

• Clean and maintain hotel rooms in a timely manner so guest rooms are clean and pleasant.
• Prepare rooms, change bed linens, maintain linen closets, and clean toilets, sinks, showers, and floors.
• Assist maintenance and front desk staff when needed.
• Assist guests with requests, answer questions, and provide excellent customer service.
• Take responsibility for completed rooms and cleaning projects and follow housekeeping policies and procedures.
• Check hotel guests in and out of rooms.
• Take reservations in person, by email, or by phone.
• Handle money and sign property keys, pagers, and phones in and out.
• Assist with guest requests, answer and direct phone calls, and inform guests about property and area attractions.
• Keep abreast of property events, serve as a receptionist for departments, and know emergency procedures.
• Help ensure guest satisfaction.

Benefits

• Employee discounts and perks, including $45 hotel rooms, 40% off bottles of wine, access to concerts, all-day happy-hour beverage pricing, 40% off apparel and spa services, and shift food credits.
• Comprehensive insurance benefits for eligible employees, including vision, medical, dental, chiropractic, and alternative care.
• 401(k) plan with employer contribution for eligible employees.
• Paid time off (PTO).
• Opportunities to work at other locations, including the winery and concerts.
• Work-life balance emphasis.
• Positive work environment and career path opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed