Hotel Front Desk

Hotel Mission de Oro • Santa Nella Village, CA

1d

About The Position

The Hotel Front Desk Receptionist provides guests with an exceptional hotel experience by facilitating pleasant, timely check-ins and accommodating special requests to meet their travel needs. The role assists guests throughout their stay, provides information about on-site amenities, and helps resolve concerns.

The position also handles reservations, guest billing, phone calls, and occasional administrative and clerical work. The schedule may include shifts from 8 a.m. to 4 p.m., 4 p.m. to midnight, or midnight to 8 a.m., as well as other shifts when needed.

Requirements

• Minimum of a high school diploma.
• Basic computer knowledge, including using computers to check in guests, create invoices, and manage online bookings.
• Customer service skills.
• Strong verbal and nonverbal communication skills.
• Superior listening skills.
• Must be able to stand for long periods of time.
• Flexible working hours, including shifts from 8 a.m. to 4 p.m., 4 p.m. to midnight, midnight to 8 a.m., and other shifts when needed.
• Must work holidays and weekends.

Nice To Haves

• Front desk experience is recommended.
• Bilingual ability is a plus.

Responsibilities

• Check in guests and provide directions to their rooms.
• Inform guests about on-site amenities and relevant information needed to use them.
• Answer phones professionally.
• Create reservations over the phone and in person.
• Handle and resolve guest complaints.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to understand their individual needs and provide appropriate service.
• Perform administrative and clerical work as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED