Healthcare Receptionist Jobs

About The Position

Requirements

• High school diploma or GED.
• At least one year of experience in a customer service setting.
• At least six months of receptionist experience in a health care setting to apply.
• Knowledge of reception tasks, clinic policies and procedures, and paperwork.
• Knowledge of how to use office equipment, including a telephone and computer.
• Knowledge of customer service concepts and techniques.
• Ability to use office equipment satisfactorily and handle paperwork and filing adequately.
• Ability to communicate clearly in person and by telephone and establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral and written instructions, and to file correctly using alphabetic or numeric systems.
• Ability to sit or stand for long periods, coordinate eye and hand movements, use finger dexterity, and view computer screens for long periods.

Nice To Haves

• Typing speed of 50 words per minute is preferred.

Responsibilities

• Greet customers and visitors promptly and courteously, provide directions or instructions, and notify the appropriate person or department of their arrival.
• Answer telephone calls pleasantly and respond to customer needs promptly; take messages as needed.
• Schedule appointments, register patients, call patients with appointment reminders, and arrange referral appointments with due diligence.
• Verify insurance coverage, update patient information, collect co-payments, provide required forms, and obtain signatures.
• Complete encounter forms and use the computer system to generate billing information; key charges and make edits as assigned.
• File and re-file patient charts and notes; scan insurance cards, face sheets, charts, and other documents; make copies of insurance cards, patient notes, and medical records for other physicians.
• Communicate with departments and provide information as needed.
• Maintain a clean, orderly waiting area and reading materials.
• Assist office staff with photocopying, computer input and typing, and scheduling laboratory or radiology work as directed.
• Count the cash drawer daily and go to the bank as necessary.
• Open and close the office at the appointed time.
• Collect, sort, distribute, and prepare mail as assigned.
• Check and maintain office supply inventory as assigned.
• Prepare prescriptions for pharmacies as assigned.
• Maintain HIPAA compliance at all times.
• Attend office staff meetings, record minutes, and maintain them in a file accessible to all staff.
• Perform other responsibilities as deemed necessary.