ADMINISTRATIVE ASSISTANT/ Receptionist
Integritus Healthcare•Springfield, MA
•$41,600 - $52,000
About The Position
The Administrative Assistant is a skilled member of Pioneer Valley Hospice’s support services staff. The role has assigned primary responsibilities and provides support for general administrative functions. The Administrative Assistant communicates effectively with patients, families, caregivers, and staff in person and by telephone, while maintaining the confidentiality of patient information.
Responsibilities
- Answer incoming calls and forward or refer callers to the appropriate staff member, or take a message when that person is unavailable.
- Triage patient and family telephone calls to clinical staff.
- Complete routine reports and new assignments accurately and promptly.
- Assist with receiving referrals and communicating with the Referral and Admissions Team.
- Enter data into appropriate tracking systems.
- Help assemble medical records and other packets.
- File open and closed medical records as needed.
- Help stock incoming office and medical supplies as needed.
- Send, receive, and monitor faxes for staff.
- Provide backup or assistance to other administrative staff when needed.
- Assist the Admissions Office with referrals.
- Assist with admission, transfer, death, and discharge communications.
- Track and order printed materials.
- Assist with survey processes and data uploads.
- Help prepare patient documentation as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
