Medical Receptionist / Front Desk Coordinator (Healthcare)

FYZICAL LLC • Brevard, NC

3d • $17 - $22 • Onsite

About The Position

FYZICAL Therapy & Balance Centers in Brevard, NC, is hiring a full-time Medical Receptionist / Front Desk Coordinator for its outpatient physical therapy team. The role combines front desk operations and patient coordination with cross-training to provide non-clinical support as a Physical Therapy Technician/Aide when needed. The receptionist is the first point of contact for patients and helps create a welcoming experience while supporting the clinic’s day-to-day operations. The position offers a Monday–Friday schedule from 9:20 AM to 6:20 PM and pays $17–$22 per hour, depending on experience, with monthly bonus opportunities.

FYZICAL provides individualized outpatient rehabilitation focused on mobility, restoring function, and healthier, more active lives. Its clinics specialize in orthopedic rehabilitation, balance, vestibular therapy, and other physical therapy services. The organization describes its environment as supportive, patient-centered, and focused on employee learning, growth, and career development.

Requirements

• Strong organizational and multitasking skills.
• Comfort working in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to manage multiple priorities.
• Comfort working directly with patients and assisting in a clinical environment.
• Willingness to cross-train and support both front desk and PT Technician/Aide responsibilities.
• Positive attitude, reliability, and a team-oriented mindset.

Nice To Haves

• Previous experience as a Medical Receptionist, Front Desk Coordinator, Patient Service Representative, or in a similar role.
• Healthcare or medical office experience.
• Experience with EMR/EHR systems and scheduling software.
• Healthcare experience is preferred, though the employer is willing to train the right person.

Responsibilities

• Greet patients and provide exceptional customer service.
• Manage patient check-in and check-out.
• Schedule appointments and help maintain full, efficient provider schedules.
• Verify insurance coverage, benefits, and patient eligibility.
• Accurately collect copays, patient balances, and other payments.
• Maintain accurate patient records and documentation in the EMR system.
• Answer incoming calls, respond to patient questions, and assist with scheduling needs.
• Keep the front office organized, professional, and running smoothly.
• Work with therapists and other team members to support a positive patient experience.
• Assist Physical Therapists and Physical Therapist Assistants with non-clinical patient care activities under appropriate supervision.
• Prepare treatment areas and equipment for patient appointments.
• Set up and clean therapy equipment.
• Maintain a clean, safe, and organized treatment environment.
• Support patient flow throughout the clinic.
• Provide additional assistance to the clinical team as needed, within the position’s scope and applicable supervision requirements.

Benefits

• Monthly bonus opportunities.
• 85% employer-paid health insurance.
• 100% employer-paid dental, vision, life, and long-term disability insurance.
• 401(k) with company match.
• 120 hours of paid time off.
• 6 paid holidays.
• Cross-training opportunities to expand skills and gain experience supporting physical therapy services.
• Supportive team environment with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed