Receptionist, PCP (Bourne)

Cape Cod Healthcare•Bourne, MA

About The Position

The Receptionist greets and acknowledges patients, handles incoming calls and messages, and supports patient check-in, registration, and check-out using the electronic medical record (EMR). The role verifies patient demographics and insurance authorization, collects co-pays, prepares deposits, and manages appointment scheduling and related paperwork. The Receptionist maintains physician schedules and patient records, prepares charts, processes schedule changes, coordinates follow-up appointments and orders, and provides medical-record information under established guidelines. The position also supports office communications and administrative recordkeeping, protects patient confidentiality in accordance with HIPAA, attends departmental meetings, and may float to other MACC practices when required. Other related duties may be assigned.

Requirements

Ability to read, write, and communicate in English.
High school graduate or equivalent.
Strong communication and interpersonal skills.

Nice To Haves

Experience with current office technology and proficiency in computer office applications, including electronic medical or health records and Microsoft Office.
At least one year of experience in an office setting.
Knowledge of insurance authorization and referral requirements.
Knowledge of medical terminology.
Typing speed of 30 words per minute.

Responsibilities

Greet and promptly acknowledge patients in the waiting room.
Answer calls in a timely, polite, and professional manner within three rings, direct calls appropriately, and enter accurate messages in the EMR.
Check in and register new and existing patients in the EMR; verify demographic information and insurance authorization, collect co-pays, and prepare deposits for courier pickup.
Provide patients with appropriate paperwork and photocopy insurance cards and photo identification.
Schedule and reschedule patient appointments and consultation requests in person or by telephone in the EMR according to scheduling protocols.
Maintain physicians’ daily appointment schedules and prepare charts for the following day.
Edit clinicians’ schedules to reflect time off, sick time, vacation, in-service, and meeting time.
Process cancellations and no-show appointments and notify clinicians of schedule changes.
Open and distribute mail to appropriate staff mailboxes, physicians, and the practice manager.
Check out patients and schedule necessary follow-up appointments; coordinate laboratory, radiology, and other physician referral orders.
Prepare requisitions and referral forms, including review of any required preparation.
Maintain patient records by scanning correspondence, reports, test results, and other documents into the EMR.
Refer patients with billing or payment questions to the billing office.
Print or provide medical-record information to outside agencies and physicians under established guidelines.
Maintain confidentiality of patient information in accordance with HIPAA regulations.
Maintain accurate administrative records and communicate effectively with coworkers, patients, visitors, and other personnel inside and outside the practice.
Maintain harmonious and cooperative relations with fellow employees, medical staff, patients, and guests.
Adapt to unexpected changes and help ensure responsibilities are met during absences or increased patient volumes.
Attend departmental meetings.
Perform responsibilities and duties defined by the scope of service to meet patient needs.
Float to other MACC practices when required.
Perform other related duties and activities as assigned or requested.