Intake & PCP Specialist

Epic • Brandywine, MD

12d • Hybrid

About The Position

The Intake & PCP Specialist ensures a seamless, compliant, and person-centered transition for individuals entering EPIC’s services. The role manages the full intake lifecycle, from initial inquiry through service authorization, and oversees the development, coordination, and timely submission of high-quality Person-Centered Plan (PCP) Support Documents in accordance with Maryland Developmental Disabilities Administration (DDA) requirements.

The position is scheduled Monday through Friday, 8:30 am to 4:30 am, with a hybrid office/remote daily work site. Some weekend and extended weekday hours may be required, including in the event of inclement weather.

Requirements

• High school diploma or GED.
• Intermediate Microsoft Office Suite skills.
• Familiarity with COMAR regulations and Medicaid billing requirements.
• Prior experience with intake, case management, and service coordination.
• Valid driver’s license and reliable transportation for local travel.
• Minimum of 2–3 years of experience within a Maryland DDA provider, CCS agency, or disability service.
• Strong creative and customer service skills.
• Strong critical-thinking skills.
• Adaptability and flexibility in changing environments.
• Strong conflict-resolution skills.
• Ability to collaborate across programs and departments and work effectively as part of a team.
• Excellent communication, analytical, and problem-solving skills.
• Ability to prioritize, multitask, and meet deadlines while complying with rules and regulations.
• Strong time-management skills.
• Responsibility and accountability for one’s own actions.

Nice To Haves

• Some college preferred.

Responsibilities

• Manage the intake lifecycle from initial inquiry through service authorization.
• Oversee the development, coordination, and timely submission of Person-Centered Plan (PCP) Support Documents in accordance with Maryland DDA requirements.
• Collaborate closely across EPIC programs and departments.
• Prioritize and manage multiple tasks and deadlines while complying with internal and external agency rules and regulations.
• Manage own time and the time of others.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED