Intake Specialist

Veterans Multi-Service Center, Inc. • Wilmington, DE

2d • $20 - $22 • Onsite

About The Position

Veterans Multi-Service Center (VMC) is a nonprofit organization serving veterans and their families. The Client Intake Coordinator supports a smooth, professional intake experience for individuals seeking assistance through the SSVF program. As a first point of contact for people visiting or calling the SSVF office, the role gathers basic information, provides clear information about available services, and connects callers with appropriate VMC staff or other agencies. The position supports initial screening and intake, maintains accurate documentation, and provides administrative assistance to case management and program teams.

Requirements

• High school diploma or equivalent.
• At least 1–2 years of experience in a front desk, customer service, administrative, or intake role within a nonprofit or social services setting.
• Strong organizational, interpersonal, and communication skills.
• Proficiency in Microsoft Office Suite, including Word, Outlook, and Excel.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Ability to handle confidential information with discretion.
• Ability to communicate effectively verbally and in writing, maintain professional boundaries, and remain composed in difficult circumstances.
• Ability to manage multiple assignments while maintaining accurate files and contract documentation and supporting data integrity.

Nice To Haves

• Associate or bachelor's degree in human services, social work, or a related field.
• Knowledge of veteran services or housing programs.
• Reliable transportation and a valid driver's license.
• Specialized knowledge of case management services, community resources, and federal, state, and local assistance programs, including housing, utilities, and disability benefits.

Responsibilities

• Serve as the initial point of contact for veterans seeking assistance and provide clear information about available services.
• Handle sensitive client information confidentially and professionally.
• Complete intake documentation accurately and in a timely manner.
• Collaborate with case managers, program managers, and support staff to facilitate smooth program entry for eligible clients.
• Monitor office supplies and keep common spaces clean and organized.
• Remain consistently available and responsive during scheduled business hours.
• Perform additional duties assigned by the supervisor or their designate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED