Medical Receptionist

Piedmont HealthCare PA•Statesville, NC

15d

About The Position

The Medical Receptionist greets patients and visitors, answers telephone calls, schedules appointments, registers patients, verifies insurance coverage, collects payments, and supports the clinic’s administrative and reception operations. The role includes maintaining and filing patient charts and records, scanning and copying documents, arranging referrals, communicating with departments, and providing appointment reminders and directions to patients. The receptionist completes paperwork and billing-related computer tasks, updates patient information, maintains the waiting area, and assists with office work such as photocopying, typing, and scheduling laboratory or radiology services. Additional duties include managing cash and mail, opening and closing the office, maintaining supplies, preparing prescriptions for pharmacies as assigned, attending staff meetings and keeping minutes, and maintaining HIPAA compliance. The position is based in a well-ventilated, well-lit office and involves extended periods of sitting or standing and computer-screen use.

Requirements

High school diploma or GED.
At least one year of experience in a customer service setting.
At least six months of receptionist experience in a health care setting to apply.
Knowledge of reception tasks, clinic policies and procedures, and paperwork.
Knowledge of how to use office equipment, including a telephone and computer.
Knowledge of customer service concepts and techniques.
Ability to use office equipment satisfactorily and handle paperwork and filing adequately.
Ability to communicate clearly in person and by telephone and establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions, and to file correctly using alphabetic or numeric systems.
Ability to sit or stand for long periods, coordinate eye and hand movements, use finger dexterity, and view computer screens for long periods.

Nice To Haves

Typing speed of 50 words per minute is preferred.

Responsibilities

Greet customers and visitors promptly and courteously, provide directions or instructions, and notify the appropriate person or department of their arrival.
Answer telephone calls pleasantly and respond to customer needs promptly; take messages as needed.
Schedule appointments, register patients, call patients with appointment reminders, and arrange referral appointments with due diligence.
Verify insurance coverage, update patient information, collect co-payments, provide required forms, and obtain signatures.
Complete encounter forms and use the computer system to generate billing information; key charges and make edits as assigned.
File and re-file patient charts and notes; scan insurance cards, face sheets, charts, and other documents; make copies of insurance cards, patient notes, and medical records for other physicians.
Communicate with departments and provide information as needed.
Maintain a clean, orderly waiting area and reading materials.
Assist office staff with photocopying, computer input and typing, and scheduling laboratory or radiology work as directed.
Count the cash drawer daily and go to the bank as necessary.
Open and close the office at the appointed time.
Collect, sort, distribute, and prepare mail as assigned.
Check and maintain office supply inventory as assigned.
Prepare prescriptions for pharmacies as assigned.
Maintain HIPAA compliance at all times.
Attend office staff meetings, record minutes, and maintain them in a file accessible to all staff.
Perform other responsibilities as deemed necessary.