Patient Services Rep / Front Desk Receptionist

Coastal Women's Healthcare, PA•Scarborough, ME

15d•$22 - $25•Onsite

About The Position

Coastal Women's Healthcare is seeking a friendly, organized, and patient-focused Front Desk Receptionist to help create a welcoming experience for patients and visitors. The role involves greeting and assisting visitors, checking in patients through the Electronic Medical Records (EMR) system, maintaining patient and insurance information, processing payments, coordinating with nursing staff, and helping keep the waiting area and office operations organized. This position is with an independent women's healthcare practice in Scarborough, Maine.

Requirements

Strong communication skills and a friendly, professional attitude with patients and staff.
Ability to multitask, handle sensitive information carefully, and stay organized.
Ability to work collaboratively while maintaining a professional, positive, and respectful approach.

Nice To Haves

Previous experience in a medical office, front desk, or patient services role.
Proficiency with EMR systems and basic office software.

Responsibilities

Greet patients and visitors promptly and professionally, providing courteous and respectful assistance.
Provide forms, instructions, and directions to patients and visitors.
Check in patients through the EMR system and confirm personal and insurance information.
Update and maintain patient data, including insurance details, while ensuring HIPAA compliance.
Scan insurance cards and consent forms and ensure documentation is complete.
Direct patients to appropriate waiting areas and respond to inquiries.
Collect co-pays, balances due, and procedure payments, and process payments accurately.
Post payments as needed and keep records up to date.
Communicate with nursing staff about patient wait times or delays.
Maintain a clean and organized waiting area.
Assist with care and maintenance of office equipment and supplies.