Patient Services Technician / Front Desk Receptionist

Central Texas Heart Center • Bryan, TX

16h

About The Position

The Patient Services Technician / Front Desk Receptionist greets patients and visitors, checks patients in, manages appointment schedules, and provides customer service in a fast-paced medical setting. The role includes collecting patient payments, updating and verifying information in medical records, scanning and indexing documents, and managing multiple doctors’ schedules. The position also requires balancing daily payment batches and the cash drawer, assisting other departments, and performing other assigned duties. The schedule is Monday through Thursday, generally 7:45 a.m. to 4:45 p.m., with occasional 8:00 a.m. to 5:00 p.m. shifts, and Friday from 7:45 a.m. to 11:45 a.m.

Requirements

• At least one year of experience working in a physician’s office or clinic performing front desk or check-in responsibilities.
• At least one year of experience using an electronic medical record system; eCW is preferred.
• Experience with different types of insurance plans, including Medicare, Medicaid, and managed care.
• Knowledge of insurance benefits, referrals, and authorizations.
• Working knowledge of balancing daily payment batches and a cash drawer.
• Adequate computer skills and ability to efficiently navigate and use electronic medical records.
• Strong oral and written communication skills.
• Strong customer service, organization, attention to detail, and multitasking skills.
• Self-motivated and dependable, with the ability to manage downtime efficiently.
• Comfort working in a fast-paced environment and working with patients.

Nice To Haves

• Bilingual ability.
• Experience with eCW.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Check patients in promptly and accurately.
• Collect balances due, co-payments, and coinsurance from patients.
• Verify patient identification and insurance, and update and accurately record information in patient medical records at each visit.
• Scan and index documents.
• Manage multiple doctors’ schedules.
• Balance daily batches of payments and the cash drawer.
• Take directives from staff at various levels and assume responsibility for assignments.
• Assist across other departments and perform other duties as assigned.
• Provide excellent customer service and help diffuse difficult situations.

Benefits

• 401(k) with matching.
• Health insurance paid 100% by the employer.
• Dental insurance paid 100% by the employer.
• Disability insurance.
• Vision insurance.
• Life insurance.
• Employee assistance program.
• Paid time off.
• Holiday pay.
• 8 hours of personal time off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed