Healthcare Manager Jobs

About The Position

Requirements

• Bachelor's degree in Engineering, Information Technology, Cybersecurity, Business, or a related discipline preferred; equivalent combinations of education, technical field service experience, and leadership experience will also be considered.
• Proven leadership experience in a field-based or remote technical service environment.
• Previous people management experience, including coaching, performance management, and employee development.
• Strong customer-focused mindset and ability to manage customer relationships and escalations.
• Technical understanding of complex medical devices, healthcare technology, or other sophisticated technical systems.
• Strong problem-solving and decision-making skills, including identifying root causes and implementing corrective actions.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities.
• Experience collaborating effectively with Sales, Clinical, Technical, and other cross-functional teams.
• Proficiency with service management platforms, CRM systems, ticketing tools, and KPI reporting.
• Strong verbal and written communication skills for engaging technical and non-technical stakeholders.

Nice To Haves

• Experience managing Field Service teams in medical devices, radiation oncology, healthcare technology, or broader technology sectors.
• Experience leading geographically dispersed teams across multiple territories or states.
• Knowledge of Vision RT products and solutions.
• Experience managing large-scale installation projects involving hospital IT departments, construction teams, and third-party vendors.
• Understanding of FDA-regulated and ISO-certified quality environments.
• Experience maintaining audit-ready documentation and compliance records.
• Demonstrated success driving continuous improvement, process standardization, and operational efficiency.
• Exposure to cybersecurity, healthcare IT infrastructure, networking, or clinical system environments.
• Experience leading organizational change initiatives, including new system, tool, or process implementations.
• Strong business writing skills, including customer communications, operational reporting, and executive summaries.
• Previous experience hiring, onboarding, and developing technical service professionals.
• Experience collaborating with global or cross-regional teams to drive service excellence and standardization.

Responsibilities

• Lead day-to-day Field Service operations across the assigned region, providing leadership, coaching, mentoring, and performance management.
• Conduct regular one-to-one meetings, field coaching sessions, and development reviews for Field Service Engineers.
• Identify team training needs, competency gaps, and development opportunities.
• Support recruitment, interviewing, hiring, onboarding, and development of new Field Service Engineers.
• Ensure service activities, documentation, and reporting are accurate and comply with company policies, procedures, and service standards.
• Lead implementation of new processes, tools, and policies through training and change management.
• Participate in Service leadership discussions and contribute employee, customer, and operational insights.
• Partner with the Regional Scheduling Coordinator to plan and execute installations, upgrades, site surveys, preventive maintenance, and break-fix activities.
• Improve first-time installation success and reduce avoidable return visits through effective planning and resource utilization.
• Manage engineer workload, prioritization, scheduling, and utilization to maximize service efficiency.
• Communicate proactively with customers and internal stakeholders to manage expectations, resolve issues, and support customer satisfaction.
• Oversee large and complex customer projects involving multiple vendors and stakeholders, attending customer sites when required.
• Build and maintain working relationships with engineers, subcontractors, third-party vendors, and internal teams.
• Manage regional helpdesk and service ticket activity, including assignment, escalation, documentation quality, prioritization, and timely resolution.
• Own regional service performance against KPIs, including responsiveness, ticket quality and aging, installation execution, preventive maintenance completion, engineer utilization, customer escalations, and documentation compliance.
• Ensure effective regional service coverage, including phone support, scheduling capacity, and contingency planning.
• Support additional service-related projects and initiatives as required.
• Operate in full compliance with Vision RT's Quality Management System.