Manager Pathology Labs - Anatomic Pathology, Full Time, Days

Northwestern Memorial Healthcare • Chicago, IL

1h • $53 - $71

About The Position

The Manager Pathology Labs reflects Northwestern Medicine’s mission, vision, and values, adheres to its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. The manager collaborates with leadership to advance quality strategies, maintain a professional work environment, support timely services, and improve patient satisfaction. The role is accountable for fiscal, human resource, and quality outcomes within the assigned service area or unit, and prioritizes the needs of patients and other customers. The manager communicates a clear vision, engages individuals and teams in achieving it, and develops organizational talent while supporting continuous learning.

This manager oversees operations, performance, and practice in the anatomic pathology laboratory. Responsibilities include staffing and workforce development, safe and efficient patient care operations, budgeting and productivity, regulatory compliance, quality management, service improvement, and strategic planning. The position works with laboratory and medical leadership to set goals, supports implementation of new technologies and services, and participates in laboratory information system planning and maintenance. The role assumes delegated management duties in the Director’s absence and has 24-hour accountability for patient care quality, human resources, and overall unit function.

Requirements

• Bachelor’s degree.
• Laboratory experience with demonstrated progressive levels of responsibility.
• Demonstrated personal alignment with Northwestern Medicine’s core values of integrity, excellence, patients first, and teamwork.
• Effective communication and interpersonal skills.
• Ability to plan, organize, and direct the activities of others.

Nice To Haves

• Master’s degree preferred.
• Certification in the area of specialty or administration.
• Laboratory certification (ASCP) preferred.

Responsibilities

• Attract, develop, and retain exceptional staff and foster an environment of excellence and continuous learning.
• Collaborate with Human Resources and other managers to ensure appropriate staffing; advance retention strategies; manage disciplinary processes when appropriate; facilitate annual performance reviews and new-staff onboarding; and ensure application of staffing tools.
• Manage people and resources to support safe and efficient patient care operations, with 24-hour accountability for quality of patient care, human resources, and overall function.
• Develop section-based goals with the Laboratory Director, Section Medical Director(s), and Administrative Director to support hospital and division objectives.
• Ensure staff follow patients-first standards and monitor research and investigational activity for compliance with hospital policies and procedures.
• Promote multidisciplinary collaboration in patient care and interdepartmental problem solving and service delivery; maintain relationships with customers and suppliers; and develop, implement, and evaluate service standards.
• Maintain a clean, attractive, safe, and hazard-free environment for patients, staff, and visitors; foster high morale and motivated professionals; and assume delegated management responsibilities when the Director is absent.
• Maintain Relative Value Unit and productivity systems, the department Service Master, and coordinated access among vendors of Northwestern Medicine departments.
• Facilitate planned growth in new program areas and participate in or lead hospital committees as appropriate.
• Establish, implement, and monitor capital and operating budgets; create the annual operating budget and manage monthly financial performance; and develop capital requests and department projects.
• Partner with leadership on improvement opportunities and lead approaches to achieve quality and efficiency in service provision.
• Support continuous quality improvement initiatives through DMAIC phases; monitor and report regulatory compliance and productivity; develop performance metrics; and use audit results to improve services and patient care.
• Develop and maintain a quality management system that evaluates and improves services and products in relation to physician and patient care requirements; document significant activities and take corrective action as needed.
• Attend the Clinical Care Evaluation Committee (CCEC), design and implement clinical protocols and quality improvements, develop systems to improve department services, and ensure quality dashboards are achieved.
• Participate in patient care issue follow-up and incorporate quality-management audit results into service and patient-care improvements consistent with hospital policy.
• Identify internal and external customers and their requirements; seek and respond to customer feedback and implement appropriate solutions or interventions.
• Translate organizational vision into a unit or service-area vision, provide timely feedback and coaching, track coaching and performance, and align staff talents and career interests with organizational opportunities.
• Promote continuous learning and improve business relationships with customers, suppliers, and the community; seek new ideas and encourage sharing knowledge and best practices.
• Ensure compliance with applicable federal, state, and local requirements and with AABB, FDA, OSHA, TJC, CAP, CLIA, multidisciplinary, and hospital regulations, policies, and procedures.
• Participate in laboratory information system planning and maintenance.
• Plan and set departmental goals, including implementation of new technologies and services.

Benefits

• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager