Practice Manager 2 - Internal Medicine Clinic

Hennepin Healthcare•Minneapolis, MN

8h•Onsite

About The Position

The Practice Manager provides administrative support for the clinical and clerical services of the assigned practice. The role partners with the Medical Director and administrators and other managers as appropriate, and is accountable for efficient and effective patient flow, the satisfaction of patients, physicians, and employees, budgeting, and long-term planning. The position works with the Medical Director and Administrative Director, Ambulatory Services, to set and implement practice strategy, manage resources, support physicians and staff, and maintain compliance with applicable policies, accreditation, credentialing, regulatory, and professional standards. The manager leads and develops staff, directs practice operations, supports service quality and customer satisfaction, and identifies opportunities to improve efficiency, grow practice volume and revenue, and develop programs. The role also manages budgets and reporting, communicates regularly with physicians and staff, and prepares proposals and promotional materials as needed.

Requirements

Bachelor’s degree in business or a health-related profession, or an approved equivalent combination of training and experience.
Five or more years of progressive experience managing a physician office practice or ambulatory care setting, or an approved equivalent combination of training and experience.
Excellent communication, organizational, leadership, and program development skills.
Ability to analyze, plan, and coordinate resources to address problems, issues, and desired changes.
Ability to effectively manage organizational resources, including budgets and personnel.
Skill in overseeing the work of high-level department individuals.
Ability to motivate employees and inspire positive change.
Innovative thinking and ability to contribute ideas that support organizational goals.
Skill in managerial duties, including hiring, firing, performance appraisals, and pay reviews.
Ability to model company values through daily interactions, particularly regarding health and safety.
Ability to support the work of the department.
High standard of ethics, discipline, and professionalism.
Skill in fostering a positive workplace culture and building inclusive teams.
Strong organizational, leadership, time-management, analytical, and planning skills.
Proactive, results-oriented approach and ability to require minimal day-to-day guidance.
Ability to independently implement ideas and strategies based on information provided at meetings.
Strong computer skills to process own work and understand staff work.
Ability to remain visible and accessible to physicians and staff.
Commitment to personal and professional learning.

Nice To Haves

Master’s degree in business or a health-related profession.
Spanish/English bilingual ability.

Responsibilities

Work with the Medical Director and Administrative Director, Ambulatory Services, to set and implement the practice’s strategic plan.
Participate in developing annual departmental budgets and review performance against established budgets monthly.
Support physicians in resolving problems, planning new services, and addressing issues that affect their ability to practice medicine effectively.
Work with physicians and staff to improve service quality by promoting practice efficiency and effectiveness.
Determine staffing needs and maintain an appropriately trained employee group to achieve practice goals and objectives.
Maintain liaison with the Medical Director regarding issues concerning physicians, patients, or employee relations.
Communicate and ensure compliance with medical center policies and procedures.
Ensure ongoing compliance with accreditation, credentialing, regulatory, and professional standards affecting the clinical area.
Oversee employees to support efficient patient flow.
Build and develop a quality team; coach staff and encourage their professional development.
Direct and manage staff, support morale, and develop action plans related to the Gallup Employee Opinion Survey.
Build cooperation within the practice and across other practices and medical center departments; encourage staff to improve operations and solve problems.
Implement practice changes with the Medical Director to improve organization, workflow, and use of equipment, space, and staff.
Support practice growth in volume, programs, services, and revenue, including identifying new revenue streams.
Develop and implement strategies to access, improve, and monitor customer satisfaction and patient experience.
Promote high-quality care, patient education, and assignment of tasks to competent and appropriate staff.
Maintain effective working relationships and communication across the organization, including with the Medical Director, Administrative Director, Ambulatory Services, other Practice Managers, and HCMC staff.
Meet with the Medical Director frequently, at least two to four times per month, and foster a team partnership.
Meet with all staff at least monthly and with clinical and/or non-clinical staff subgroups at least monthly to share information, invite input and problem solving, and follow up on actions.
Follow up on staff communications through email, department newsletters, or postings, and share relevant information with staff and other managers.
Develop and manage the budget, ensuring capital, salary, and non-salary expense budgets align with practice needs.
Monitor staff overtime use and develop corrective plans where appropriate.
Develop methods for tracking volume and prepare organized reports and statistics.
Prepare professional, concise, financially justified proposals for staffing and capital needs as required.
Identify revenue opportunities and develop practice volume and program offerings in response to market needs.
Facilitate development of promotional materials and presentations.
Perform other functions as assigned.