Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Andover, MA

3d•$18 - $23•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts is hiring a full-time, 40-hour Practice Assistant for the front desk team in its Internal Medicine suite at the Andover Medical Center. The position supports efficient clinical service and practice operations through routine administrative, clerical, and basic clinical-support functions under close to general supervision. Patient care is not required. The role is onsite Monday through Friday, 8:30 a.m. to 5:00 p.m., at 323 Lowell Street in Andover. The practice serves the Merrimack Valley and offers multiple medical subspecialties, including cardiology, pulmonary, endocrinology, gastroenterology, internal medicine, and pediatrics. The employer describes the role as an opportunity for customer service professionals to work in a high-volume ambulatory clinic setting.

Requirements

High school diploma or equivalent.
Two to three years of office experience required.
Ability to multitask and prioritize in a high-volume ambulatory clinic setting.

Nice To Haves

Bilingual Spanish/English preferred.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, respond to routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to the patient medical record/LMR.
Request patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, and/or take messages related to prior authorizations and referrals, and verify registrations for accuracy.
May monitor patients in the waiting room and respond to information needs.
Assist with patient flow processes.