Practice Manager

Choice Healthcare Services•Glendale, AZ

23h

About The Position

The Practice Manager is responsible for strategic planning, office start-up, staffing, general office management and oversight, developing a comprehensive marketing plan, managing and motivating the sales team, performing human resources functions, training and mentoring staff, billing and collections, and serving as the technical support liaison. Many duties are supportive or secondary to direct department managers; a tentative primary assignment takes precedence when the relevant department manager is unavailable. The role directly supervises office employees and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. This includes interviewing, hiring, and training employees; assigning and directing work; reviewing performance; and addressing complaints and problems. The Practice Manager leads daily morning huddles with the doctor and team to discuss the schedule and review goals, and plans and facilitates weekly and monthly team meetings covering practice goals, recognition, events, promotions, programs, problem-solving, and training.

Requirements

High school diploma or equivalent.
At least 1 year managing an orthodontic and/or dental practice on both the operations and personnel sides.
Experience using Profit & Loss and other financial reports to manage monthly production goals.

Nice To Haves

Experience working for a Dental Service Organization.

Responsibilities

Plan practice strategy, office staffing, target-patient identification, and marketing strategies based on the practice and its trading-zone demographics.
Collect resumes, pre-screen candidates, enforce handbook policies and notices, and manage associate, team, and patient scheduling.
Review timecards and approve payroll exceptions, including overtime and penalty pay.
Process bill payments, open and distribute mail, assist with continuing-education tracking, maintain the business practice plan, and install and oversee office systems and operating procedures.
Audit daily charts and review daily reports, GAP list reports, and the Daily Ortho Referral Report.
Ensure schedules follow office protocol and that appointments are confirmed at least two days in advance.
Oversee staffing, support and manage personnel, oversee payroll and benefits, and help resolve patient and staff grievances.
Assist with employee job descriptions and performance reviews; review timesheets and document tardiness and absences.
Train staff and manage site visits for interns or potential candidates.
Perform data entry and banking, and assist with billing, collections, insurance processing, and related administrative services.
Liaise on computer and network maintenance, assist IT with technical issue resolution, train and support users, and educate staff about practice-management software updates.
Interview, hire, train, assign, and direct employees; appraise performance; address complaints; and resolve problems.
Lead daily morning huddles and facilitate weekly and monthly team meetings.
Complete other projects and duties assigned by the supervisor.