General Manager Jobs

About The Position

Requirements

• Bilingual in English and Spanish, including speech, writing, and daily communication.
• Experience in family entertainment, sports and entertainment, hotels, or specialty restaurant management as an Assistant General Manager or General Manager.
• Large full-service experience.
• Proven supervisory experience and ability to lead a team effectively.
• Strong understanding of hospitality operations, including guest services, accounting, attractions, arcade, redemption, and revenue management.
• Experience handling guest complaints and resolving conflicts professionally.
• Familiarity with property management systems.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Previous experience in budgeting and financial reporting.
• Ability to lift, carry, push, or pull up to 10 pounds.
• Ability to stand, walk, and work in confined spaces throughout shifts while maintaining visibility to guests.
• Stamina to remain active and engaged during busy periods and responsive to guest needs.
• Ability to move throughout the hotel property, potentially traveling significant distances between buildings and areas.
• Hearing and visual acuity to observe staff performance and detect emergency situations, and respond appropriately.

Nice To Haves

• A bachelor’s degree in hospitality management, business administration, or a related field is preferred.

Responsibilities

• Lead and develop a strategic team that promotes a safe environment and provides exceptional guest service.
• Direct the management team and ensure staff members perform consistently at a high level.
• Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
• Execute employee recognition and incentive programs.
• Promote positive employee relations through effective delegation, high staff morale, operational standards, and performance management.
• Analyze financial reports and develop action plans to grow revenue, control expenses, and meet or exceed annual budgets.
• Prepare weekly and monthly profit-and-loss forecasts and assist with annual budgets and venue expenses and purchases.
• Maintain systems that ensure fiscal responsibility for inventory and other operations.
• Oversee attractions, entertainment, food and beverage, equipment, and property to achieve financial goals and company initiatives.
• Set store goals by period and hold managers accountable for setting and meeting departmental goals.
• Execute company marketing strategies to capitalize on business opportunities and drive sales.
• Deliver an exceptional guest experience through food and beverage and attractions in an environment for all ages.
• Maintain a safe and secure environment for guests and staff.
• Continuously improve operational execution through attention to detail and adherence to operating standards.
• Provide training support for new store openings, as needed.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid sick leave
• Paid holidays
• Vacation
• Advancement opportunities
• Housing provided during the required training in Orlando and Tampa