General Manager (Sur La Table)

CSC Generation•McLean, VA

About The Position

As a General Manager at Sur La Table, you lead high-performing retail and culinary teams to inspire customers throughout their culinary experience. The role combines strategic business acumen with operational expertise to drive retail and culinary performance while delivering the company’s #bestincenter service standard. You are responsible for team development, customer experience, sales and business performance, and daily store operations and compliance. The position requires a flexible schedule, including nights, weekends, and holidays, and workweeks are expected to be between 46 and 48 hours. The role involves regular movement around the store and stockroom, standing for extended periods, handling merchandise, and using store technology and equipment.

Requirements

Must be at least 21 years of age at the time of employment.
At least 3 years of retail management experience.
Current Food Manager Certification, or ability to acquire certification as needed.
Proven track record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills, including the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to stand for up to 5 hours at a time.
Ability to move around the store to coach and direct associates, sell to customers, and retrieve merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanners, and mouse.
Regular and predictable attendance.
Ability to work an expected 46–48-hour workweek and a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.
Passion for community engagement and providing exceptional customer experiences.

Responsibilities

Recruit, develop, and retain a high-performing team for culinary and retail business needs.
Lead, coach, and inspire associates to exceed performance expectations and contribute to a positive team culture.
Conduct performance evaluations, provide feedback, and create development plans.
Represent Sur La Table’s brand and culture through memorable, educational experiences that encourage repeat visits and customer loyalty.
Maintain product expertise by staying current on products, participating in training, and seeking additional resources.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns promptly.
Develop and implement merchandising, marketing, and customer engagement strategies to exceed sales and financial goals across culinary and retail operations.
Monitor and analyze key performance metrics daily to identify opportunities and improve store performance.
Meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales.
Oversee daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Maintain store safety and cleanliness and promptly address maintenance needs.
Maintain the accuracy and integrity of associate records, including time and attendance, food safety certifications, and personal information.
Follow applicable wage and hour laws and accurately record time worked according to Sur La Table policy.
Communicate company policies and standard operating procedures to associates and ensure they are consistently followed.