Assistant Store Manager (Sur La Table)

CSC Generation•Boca Raton, FL

About The Position

The Assistant Store Manager supports the success of a Sur La Table store by helping lead a high-performing retail team and creating a positive culture centered on excellent customer service. The role inspires customers throughout their culinary experience and represents the Sur La Table brand through memorable, educational interactions. The position partners with the General/Store Manager to achieve sales and financial goals across culinary and retail operations. It also supports team development, customer satisfaction, daily store operations, inventory and merchandising, safety, cleanliness, recordkeeping, and compliance with company policies and applicable wage and hour laws. Workweeks are expected to be 36–40 hours, with a flexible schedule that includes nights, weekends, and holidays.

Requirements

Must be at least 21 years old at the time of employment.
1–2 years of retail management experience.
Proven ability to achieve sales, motivate high-performing sales teams, and meet operational goals.
Strong leadership skills and ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to stand for up to five hours at a time and move around the store to coach associates, serve customers, and retrieve merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds and ascend or descend ladders.
Ability to use a computer, POS system, keyboard, merchandise scanners, and mouse.
Ability to work a flexible schedule, including nights, weekends, and holidays, for expected workweeks of 36–40 hours.
Regular and predictable attendance.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.
Passion for community engagement and providing exceptional customer experiences.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing team.
Coach team members, provide feedback, and assist with individual and team development plans.
Represent Sur La Table’s brand and culture through memorable, educational customer experiences that encourage repeat visits and loyalty.
Maintain product expertise through training and independent use of additional resources.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns promptly.
Partner with the General/Store Manager on strategies for merchandising, marketing, and customer engagement to exceed sales and financial goals.
Analyze daily performance metrics, use insights to drive results, and follow up with the team on execution.
Meet or exceed monthly sales goals and contribute to store revenue and key performance indicators.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Maintain store safety and cleanliness and promptly address maintenance needs.
Help maintain accurate associate records, including time and attendance, food safety certifications, and personal information.
Adhere to wage and hour laws and accurately record time worked according to company policy.
Communicate, maintain, and consistently follow Sur La Table policies and standard operating procedures.
Maintain regular and predictable attendance.