Assistant Store Manager (Sur La Table)

CSC Generation•Melbourne, FL

About The Position

The Assistant Store Manager supports the success of a Sur La Table store by helping lead a high-performing retail team and inspire customers throughout their culinary experience. The role helps foster a positive store culture centered on the company’s #bestincenter service standard. It combines team development, customer experience, sales performance, and day-to-day store operations across culinary and retail activities.

Requirements

Must be at least 21 years old at the time of employment.
1–2 years of retail management experience, preferably in a specialty or culinary retail environment.
Proven track record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills and the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to stand for up to 5 hours at a time.
Ability to move around the store while coaching and directing associates, selling to customers, and retrieving merchandise from the stockroom or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
Regular and predictable attendance.

Nice To Haves

Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing team to meet culinary and retail business needs.
Coach team members and provide feedback to help them deliver outstanding customer experiences.
Assist in creating development plans that support individual and team growth.
Represent Sur La Table’s brand and culture by creating memorable, educational customer experiences that encourage repeat visits and loyalty.
Maintain product expertise by keeping current on products, participating in available training, and seeking additional resources.
Lead a customer-focused, Guest Obsessed culture and ensure exceptional customer experiences.
Address customer concerns and resolve issues promptly to maintain satisfaction and loyalty.
Partner with the General/Store Manager to develop and implement strategies for merchandising, marketing, and customer engagement to exceed sales and financial goals.
Analyze daily performance metrics, use insights to drive results, and lead team follow-ups to ensure execution.
Meet or exceed monthly sales goals and contribute to store revenue, with performance measured by individual sales volume, average transaction value, and customer conversion rates.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness and promptly address maintenance needs.
Help maintain accurate and complete associate records, including time and attendance data, food safety certifications, and personal information.
Follow applicable wage and hour laws and accurately record time worked according to Sur La Table policy.
Model company policies and standard operating procedures, and ensure they are effectively communicated to associates and consistently followed.