General Manager (Sur La Table)

CSC Generation•Orlando, FL

About The Position

The General Manager leads high-performing retail and culinary teams and is responsible for the store’s business performance, operations, and customer experience. The role combines strategic business acumen with operational expertise to drive culinary and retail results while delivering Sur La Table’s #bestincenter standard of service. The position is for a new location opening soon. The General Manager recruits, develops, and retains associates; represents the brand and builds a customer-focused culture; develops strategies to achieve sales and financial goals; and oversees daily operations, inventory, merchandising, safety, cleanliness, records, and compliance with company policies and applicable wage-and-hour laws. The role requires a flexible schedule, including nights, weekends, and holidays, with workweeks expected to be 46–48 hours.

Requirements

Must be at least 21 years old at the time of employment.
At least 3 years of retail management experience.
Current Food Manager Certification, or ability to obtain certification as needed.
Proven record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills, including the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to stand for up to 5 hours at a time and move around the store to coach associates, serve customers, and retrieve merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to climb and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
Ability to work an expected 46–48-hour workweek on a flexible schedule, including nights, weekends, and holidays.
Regular and predictable attendance.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems.

Responsibilities

Recruit, develop, and retain a high-performing team for culinary and retail operations.
Lead, coach, and inspire associates to meet performance expectations and contribute to a positive team culture.
Conduct performance evaluations, provide feedback, and create development plans.
Represent Sur La Table’s brand and culture through memorable, educational customer experiences that encourage repeat visits and loyalty.
Maintain product expertise through training and independent learning.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns in a timely manner.
Develop and implement merchandising, marketing, and customer-engagement strategies to exceed culinary and retail sales and financial goals.
Monitor and analyze daily performance metrics to identify opportunities and improve store performance.
Deliver exceptional classes and customer experiences to achieve culinary and retail goals and relevant KPIs.
Oversee daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Maintain store safety and cleanliness and promptly address maintenance needs.
Maintain accurate and complete associate records, including time and attendance, food safety certifications, and personal information.
Follow applicable wage-and-hour laws and accurately record time worked under company policy.
Communicate, model, and ensure consistent adherence to company policies and standard operating procedures.
Maintain regular and predictable attendance.