Assistant Store Manager (Sur La Table)

CSC Generation•Orlando, FL

About The Position

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service. This role supports team development, customer experience, sales performance, and daily store operations across culinary and retail activities. The Assistant Store Manager partners with the General/Store Manager to meet business goals and ensure company policies and standard operating procedures are followed. Workweeks are expected to be between 36 and 40 hours, with a flexible schedule that includes nights, weekends, and holidays. Regular and predictable attendance is expected.

Requirements

Must be at least 21 years of age at the time of employment.
1–2 years of retail management experience.
Proven track record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills and ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 5 hours at a time.
Ability to move around the store to coach and direct associates, sell to customers, and retrieve merchandise from the stockroom or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend and descend ladders to retrieve and/or move merchandise.
Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing team to meet culinary and retail business needs.
Coach and provide feedback to team members to support outstanding customer experiences; assist with individual and team development plans.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Stay current on products, participate in available training, and independently seek additional resources.
Lead a customer-focused, Guest Obsessed culture and address customer concerns promptly to maintain satisfaction and loyalty.
Partner with the General/Store Manager to develop and implement merchandising, marketing, and customer-engagement strategies to exceed sales and financial goals.
Analyze daily performance metrics, apply insights to drive results, and lead team follow-ups to ensure execution.
Meet or exceed monthly sales goals, contributing to store revenue and performance measured by sales volume, average transaction value, and customer conversion rates.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness and promptly address maintenance needs.
Help maintain accurate and complete associate records, including time and attendance data, food safety certifications, and personal information.
Adhere to applicable wage and hour laws and accurately record time worked according to SLT policy.
Model and ensure that Sur La Table policies and standard operating procedures are communicated, maintained, and consistently followed.
Maintain regular and predictable attendance.