Store Floor Lead (Sur La Table)

CSC Generation•Arlington, VA

7d•Onsite

About The Position

As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, the Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and consistently delivering the company-wide standard for excellence in service.

Requirements

Must be at least 21 years old at the time of employment.
At least 1 year of retail management experience, preferably in a specialty or culinary retail environment.
Strong leadership skills and the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 4 hours at a time.
Ability to move about the store while coaching and directing associates, selling to customers, and retrieving merchandise from the stockroom or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend and descend ladders to retrieve and/or move merchandise.
Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse.
Regular and predictable attendance.
Workweeks are expected to be between 20 and 25 hours, with a flexible schedule that includes nights, weekends, and holidays.

Nice To Haves

Proficiency in Microsoft Office and retail management systems.

Responsibilities

Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
Provide in-the-moment coaching and feedback to elevate performance and team engagement; communicate performance issues directly to the General Manager or Store Manager.
Support onboarding, training, and development of new associates.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Maintain product expertise by staying current on products, actively engaging in available training, and independently seeking additional resources.
Lead a customer-focused, Guest Obsessed culture and ensure exceptional customer experiences.
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Support achievement of store sales goals through effective customer engagement and team motivation.
Maximize selling opportunities by identifying customer needs and offering relevant solutions.
Meet or exceed monthly sales goals, contributing to overall store revenue; performance is measured by KPIs including individual sales volume, average transaction value, and customer conversion rates.
Direct employees to maintain appropriate merchandise stock levels and ensure the selling floor is adequately stocked and merchandised according to visual standards.
Complete inventory transactions, including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy.
Model and ensure Sur La Table policies and standard operating procedures (SOPs) are communicated effectively, maintained, and consistently followed.