Store Floor Lead (Sur La Table)
About The Position
The Store Floor Lead supports the General Manager or Store Manager in achieving retail sales and operational goals. Serving as Manager on Duty, this role leads daily store operations and the sales floor while ensuring an excellent customer experience. The position also supports associate development, sales performance, inventory and merchandising operations, and compliance with company policies and procedures. The role requires a flexible schedule, including nights, weekends, and holidays, and regular, predictable attendance. Workweeks are expected to be 20 to 25 hours. Physical duties include standing for up to four hours at a time; moving around the store; retrieving and replenishing merchandise; lifting or moving items weighing up to 50 pounds; and using ladders, computers, POS systems, keyboards, merchandise scanners, and a mouse.
Requirements
- Must be at least 21 years old at the time of employment.
- At least 1 year of retail management experience.
- Strong leadership skills and the ability to inspire, develop, and retain a high-performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to stand for up to 4 hours at a time.
- Ability to move around the store to coach and direct associates, sell to customers, and retrieve merchandise from the stockroom or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
- Ability to lift and/or move merchandise weighing up to 50 pounds.
- Ability to ascend and descend ladders to retrieve or move merchandise.
- Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
- Regular and predictable attendance.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- Retail management experience in a specialty or culinary retail environment.
- Proficiency in Microsoft Office and retail management systems.
Responsibilities
- Lead the sales floor and oversee daily store operations as Manager on Duty.
- Provide in-the-moment coaching and feedback to improve performance and team engagement, and communicate performance issues to the General Manager or Store Manager.
- Support onboarding, training, and development of new associates.
- Represent the Sur La Table brand and culture by creating memorable, educational experiences that encourage customer loyalty and repeat visits.
- Maintain product expertise by keeping current on products, participating in available training, and seeking additional resources.
- Lead a customer-focused, Guest Obsessed culture and ensure exceptional customer experiences.
- Address customer concerns and resolve issues in a timely manner.
- Support store sales goals through customer engagement and team motivation.
- Identify customer needs and offer relevant solutions to maximize selling opportunities.
- Meet or exceed monthly individual sales goals, contributing to store revenue; performance is measured using KPIs including individual sales volume, average transaction value, and customer conversion rates.
- Direct employees to maintain appropriate merchandise stock levels and ensure the selling floor is stocked and merchandised according to visual standards.
- Complete inventory transactions, including receiving, Mark Out of Stock (MOS), and Return Authorization Requests (RARs).
- Follow applicable wage and hour laws and accurately record time worked according to company policy.
- Model and ensure communication and consistent observance of Sur La Table policies and standard operating procedures.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
