Store Floor Lead (Sur La Table)

CSC Generation•Arlington, VA

About The Position

As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, the Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and delivering a #bestincenter customer experience, a company-wide standard for excellence in service. The role includes leading and coaching associates, supporting onboarding and training, representing the Sur La Table brand, creating exceptional customer experiences, supporting sales goals, maintaining merchandise and inventory processes, and ensuring compliance with company policies and applicable wage and hour laws. Workweeks are expected to be between 20 and 25 hours, with a flexible schedule that may include nights, weekends, and holidays.

Requirements

Must be at least 21 years of age at the time of employment.
One year of retail management experience.
Strong leadership skills, including the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to four hours at a time.
Ability to move about the store while coaching and directing associates, selling to customers, and retrieving merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
Regular and predictable attendance.
Ability to work 20–25 hours per week on a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.

Responsibilities

Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
Provide in-the-moment coaching and feedback to elevate performance and team engagement, and communicate performance issues directly to the General Manager or Store Manager.
Support onboarding, training, and development of new associates.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Maintain product expertise by staying current on products, engaging in available training, and seeking additional resources.
Lead a customer-focused, Guest Obsessed culture and ensure exceptional customer experiences.
Address customer concerns and resolve issues in a timely manner.
Support store sales goals through effective customer engagement and team motivation.
Identify customer needs and offer relevant solutions to maximize selling opportunities.
Meet or exceed monthly sales goals, contributing to store revenue and performance measures such as individual sales volume, average transaction value, and customer conversion rates.
Direct employees to maintain appropriate merchandise stock levels and ensure the selling floor is stocked and merchandised according to visual standards.
Complete inventory transactions, including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
Adhere to applicable wage and hour laws and accurately record time worked according to SLT policy.
Model and ensure effective communication and consistent adherence to Sur La Table policies and standard operating procedures.