Assistant Store Manager (Sur La Table)

CSC Generation•Natick, MA

About The Position

The Assistant Store Manager supports the success of a Sur La Table store by helping lead a high-performing retail team and fostering a positive culture centered on excellent, customer-focused service. The role helps inspire customers throughout their culinary experience while supporting both culinary and retail business needs. Working with the General/Store Manager, the Assistant Store Manager contributes to sales and financial performance, team development, customer experience, merchandising, and day-to-day operations. The position also helps ensure compliance with company policies, procedures, safety standards, and applicable wage and hour laws.

Requirements

Must be at least 21 years old at the time of employment.
1–2 years of retail management experience; specialty or culinary retail experience is preferred.
Proven ability to achieve sales, motivate high-performing sales teams, and meet operational goals.
Strong leadership skills and the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to stand for up to 5 hours at a time and move around the store to coach associates, serve customers, and retrieve merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
Ability to work a flexible schedule, including nights, weekends, and holidays, for expected workweeks of 36–40 hours.

Nice To Haves

Experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing team.
Coach team members, provide feedback, and help create development plans that support individual and team growth.
Represent Sur La Table’s brand and culture by creating memorable, educational customer experiences that encourage repeat visits and loyalty.
Maintain product expertise through training and independent learning.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns promptly.
Partner with the General/Store Manager to develop and implement merchandising, marketing, and customer-engagement strategies to achieve sales and financial goals across culinary and retail operations.
Analyze daily performance metrics, use insights to drive results, and follow up with the team on execution.
Meet or exceed monthly sales goals and contribute to store revenue, with performance measured by KPIs including individual sales volume, average transaction value, and customer conversion rates.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Maintain store safety and cleanliness and promptly address maintenance needs.
Help maintain accurate associate records, including time and attendance, food safety certifications, and personal information.
Adhere to wage and hour laws and accurately record time worked according to company policy.
Model and ensure that company policies and standard operating procedures are communicated, maintained, and followed.
Maintain regular and predictable attendance and communicate and work cooperatively with associates and customers.