Assistant Store Manager (Sur La Table)

CSC Generation•Orlando, FL

10h

About The Position

The Assistant Store Manager supports the success of a Sur La Table store by assisting a high-performing retail team and helping inspire customers throughout their culinary experience. The role helps cultivate a positive store culture centered on the company’s #bestincenter service standard and supports culinary and retail business needs. The Assistant Store Manager contributes to team development, customer experience, sales performance, daily operations, and compliance. This includes coaching associates, supporting business strategies and execution, maintaining inventory and merchandising, and ensuring store policies and procedures are followed. Workweeks are expected to be between 36 and 40 hours, with a flexible schedule that may include nights, weekends, and holidays.

Requirements

Must be at least 21 years old at the time of employment.
1–2 years of retail management experience.
Proven ability to achieve sales, motivate high-performing sales teams, and meet operational goals.
Strong leadership skills, including the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to stand for up to five hours at a time and move throughout the store to coach associates, serve customers, and retrieve merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds and to ascend and descend ladders.
Ability to operate a computer, POS system, keyboard, merchandise scanners, and mouse.
Availability for a flexible schedule that may include nights, weekends, and holidays, with expected workweeks of 36–40 hours.
Regular and predictable attendance.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.
Passion for community engagement and providing exceptional customer experiences.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing culinary and retail team.
Coach and provide feedback to team members to support outstanding customer experiences and individual and team growth.
Represent the Sur La Table brand and culture by creating memorable, educational experiences that encourage repeat visits and customer loyalty.
Maintain product expertise through training and independent learning.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns in a timely manner.
Partner with the General/Store Manager to develop and implement strategies for merchandising, marketing, customer engagement, sales, and financial performance.
Analyze daily performance metrics, use insights to drive results, and follow up with the team to ensure execution.
Meet or exceed monthly sales goals and contribute to store revenue and key performance indicators.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness and promptly address maintenance needs.
Help maintain accurate associate records, including time and attendance data, food safety certifications, and personal information.
Follow applicable wage and hour laws and accurately record time worked according to company policy.
Communicate, model, and ensure adherence to Sur La Table policies and standard operating procedures.
Maintain regular and predictable attendance.