Assistant Store Manager (Sur La Table)

CSC Generation•Slt All Stores, FL

About The Position

The Assistant Store Manager at Sur La Table helps lead a high-performing retail team and supports the success of store culinary and retail operations. The role helps cultivate a positive store culture focused on the company’s #bestincenter service standard, while representing Sur La Table’s brand and creating memorable, educational customer experiences that encourage loyalty and repeat visits. The Assistant Store Manager partners with the General/Store Manager to develop and implement strategies to exceed sales and financial goals. The role supports team recruitment, training, coaching, and development; monitors daily performance; and assists with store operations, inventory, merchandising, safety, cleanliness, and compliance. Workweeks are expected to be between 36 and 40 hours, with a flexible schedule that includes nights, weekends, and holidays.

Requirements

Must be at least 21 years old at the time of employment.
1–2 years of retail management experience.
Proven track record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills and ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to five hours at a time.
Ability to move throughout the store to coach and direct associates, sell to customers, and retrieve merchandise from the stockroom or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanners, and mouse.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing team for culinary and retail business needs.
Coach team members and provide feedback to support outstanding customer experiences and individual and team growth.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Stay current on products, participate in available training, and seek out additional learning resources.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns in a timely manner.
Partner with the General/Store Manager to develop and implement strategies involving merchandising, marketing, and customer engagement to exceed sales and financial goals.
Analyze daily performance metrics, use insights to drive results, and lead team follow-ups to ensure execution.
Meet or exceed monthly sales goals and contribute to store revenue, with performance measured by individual sales volume, average transaction value, and customer conversion rates.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness and promptly address maintenance needs.
Help maintain accurate associate records, including time and attendance data, food safety certifications, and personal information.
Follow applicable wage and hour laws and accurately record time worked according to company policy.
Model and ensure effective communication and consistent compliance with Sur La Table policies and standard operating procedures.
Maintain regular and predictable attendance.