Assistant Store Manager (Sur La Table)

CSC Generation•Woodmere, OH

About The Position

As an Assistant Store Manager at Sur La Table, you support the success of the store by assisting a high-performing retail team and inspiring customers throughout their culinary experience. You help cultivate a positive store culture centered on the company’s #bestincenter service standard. The role supports both culinary and retail operations, including team development, customer experience, sales performance, and store operations. Workweeks are expected to be 36–40 hours, with a flexible schedule that may include nights, weekends, and holidays.

Requirements

Must be at least 21 years old at the time of employment.
1–2 years of retail management experience, preferably in a specialty or culinary retail environment.
Proven track record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills, including the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 5 hours at a time.
Ability to move about the store to coach and direct associates, sell to customers, and retrieve merchandise from the stockroom or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanners, and mouse.
Regular and predictable attendance.

Nice To Haves

Proficiency in Microsoft Office and retail management systems.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing team for culinary and retail business needs.
Coach team members and provide feedback to support outstanding customer experiences.
Assist in developing plans that support individual and team growth.
Represent the Sur La Table brand and culture by creating memorable, educational experiences that encourage repeat visits and customer loyalty.
Maintain product expertise by staying current on products, participating in available training, and seeking additional resources.
Lead a customer-focused, Guest Obsessed culture and ensure an exceptional customer experience.
Address customer concerns and resolve issues promptly to maintain satisfaction and loyalty.
Partner with the General/Store Manager to develop and implement merchandising, marketing, and customer-engagement strategies to exceed sales and financial goals across culinary and retail operations.
Analyze daily performance metrics, use insights to drive results, and follow up with the team to ensure execution.
Meet or exceed monthly sales goals and contribute to store revenue, measured by KPIs including individual sales volume, average transaction value, and customer conversion rates.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness and promptly address maintenance needs.
Help maintain accurate and complete associate records, including time and attendance data, food safety certifications, and personal information.
Follow applicable wage and hour laws and accurately record time worked according to Sur La Table policy.
Model and ensure that company policies and standard operating procedures are communicated, maintained, and consistently followed.