Store Manager (Sur La Table)

CSC Generation•Naples, FL

About The Position

As a Store Manager at Sur La Table, you lead a high-performing retail team and inspire customers throughout their culinary experience. The role combines strategic business acumen with operational expertise to drive store performance while delivering the company’s #bestincenter standard of service. You are responsible for developing the team, representing the brand, creating memorable customer experiences, achieving sales and financial goals, and overseeing daily operations and compliance. Performance is measured through KPIs including second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews. The expected workweek is 46–48 hours, with a flexible schedule that includes nights, weekends, and holidays. The role involves regular attendance and physical activity such as standing, moving around the store, retrieving and replenishing merchandise, lifting items up to 50 pounds, and using ladders and retail equipment.

Requirements

Must be at least 21 years of age at the time of employment.
At least 3 years of retail management experience.
Proven track record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills, including the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 5 hours at a time.
Ability to move around the store to coach associates, sell to customers, and retrieve merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanners, and mouse.
Ability to work a 46–48-hour workweek on a flexible schedule, including nights, weekends, and holidays.
Regular and predictable attendance.
Passion for community engagement and providing exceptional customer experiences.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.

Responsibilities

Recruit, develop, and retain a high-performing team to meet business needs.
Lead, coach, and inspire associates to exceed performance expectations and support a positive team culture.
Conduct performance evaluations, provide feedback, and create development plans for individual and team growth.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that encourage repeat visits and customer loyalty.
Maintain product expertise through training and independent learning.
Lead a customer-focused, Guest Obsessed culture and ensure exceptional customer experiences.
Address customer concerns and resolve issues promptly.
Develop and implement merchandising, marketing, and customer-engagement strategies to exceed sales and financial goals.
Monitor and analyze key performance metrics daily to identify opportunities and improve store performance.
Meet or exceed culinary and retail goals through classes and customer experiences that drive engagement and sales.
Oversee daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness and address maintenance needs promptly.
Maintain accurate and complete employee records, including time and attendance data, food safety certifications, and personal information.
Comply with applicable wage and hour laws and accurately record time worked according to company policy.
Communicate company policies and standard operating procedures to associates and ensure they are maintained and followed.