Store Manager (Sur La Table)

CSC Generation•Naples, FL

About The Position

As a Store Manager at Sur La Table, you lead a high-performing retail team and help inspire customers throughout their culinary experience. The role combines strategic business acumen and operational expertise to drive store performance while delivering the company’s #bestincenter standard for service. You are responsible for team leadership and development, customer experience and brand representation, sales and business performance, and daily operations and compliance. You create memorable, educational customer experiences, develop strategies to meet sales and financial goals, monitor performance metrics, and ensure that store policies, procedures, safety, cleanliness, and records are maintained. The role requires 46–48-hour workweeks and a flexible schedule that includes nights, weekends, and holidays.

Requirements

Must be at least 21 years old at the time of employment.
At least 3 years of retail management experience, preferably in specialty or culinary retail.
Proven record of achieving sales results and motivating high-performing sales teams while meeting operational goals.
Strong leadership skills and the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to stand for up to 5 hours at a time and move around the store to coach associates, serve customers, and retrieve merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
Ability to work 46–48-hour workweeks on a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Proficiency in Microsoft Office and retail management systems.

Responsibilities

Recruit, develop, and retain a high-performing team that meets business needs.
Lead, coach, and inspire associates to exceed expectations and foster a positive team culture.
Conduct performance evaluations, provide feedback, and create development plans.
Represent Sur La Table’s brand and culture through memorable, educational customer experiences that encourage repeat visits and loyalty.
Maintain product expertise through training and independent learning.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns promptly.
Develop and implement merchandising, marketing, and customer-engagement strategies to exceed sales and financial goals.
Monitor and analyze key performance metrics daily and use them to improve store performance.
Meet or exceed culinary and retail goals through classes and customer experiences that drive engagement and sales.
Oversee daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness and promptly address maintenance needs.
Maintain accurate and complete employee records, including time and attendance, food safety certifications, and personal information.
Follow applicable wage and hour laws and accurately record time worked according to company policy.
Communicate and model company policies and standard operating procedures, and ensure associates consistently follow them.
Attend work regularly and predictably.