General Manager (Sur La Table)

CSC Generation•Orlando, FL

About The Position

The General Manager leads Sur La Table’s retail and culinary teams and is accountable for store success, operational execution, and business performance. The role combines strategic business acumen with operational expertise to deliver strong results across culinary and retail operations while providing the company’s #bestincenter standard of service. The General Manager builds a high-performing team, represents the brand, creates memorable customer experiences, drives sales, and ensures compliance with company policies and procedures. The position requires regular movement throughout the store, including coaching associates, assisting customers, and retrieving or replenishing merchandise. Workweeks are expected to be 46 to 48 hours, with a flexible schedule that may include nights, weekends, and holidays. Regular and predictable attendance is required.

Requirements

Must be at least 21 years old at the time of employment.
At least 3 years of retail management experience.
Current Food Manager Certification or ability to obtain certification as needed.
Demonstrated record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills and ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to stand for up to 5 hours at a time and move throughout the store to coach associates, serve customers, and retrieve merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to ascend and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
Availability for expected 46–48-hour workweeks and a flexible schedule, including nights, weekends, and holidays.
Regular and predictable attendance.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.
Passion for community engagement and providing exceptional customer experiences.

Responsibilities

Recruit, develop, and retain a high-performing team for culinary and retail business needs.
Lead, coach, and inspire associates to exceed expectations and maintain a positive team culture.
Conduct performance evaluations, provide feedback, and create development plans.
Represent Sur La Table’s brand and culture through memorable, educational experiences that encourage repeat visits and customer loyalty.
Maintain product expertise through training and independent learning.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns promptly.
Develop strategies involving merchandising, marketing, and customer engagement to exceed sales and financial goals.
Monitor and analyze daily performance metrics to identify opportunities and improve store performance.
Meet or exceed culinary and retail goals through strong classes and customer experiences that drive engagement and sales.
Oversee daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper merchandising.
Ensure store safety and cleanliness and address maintenance needs promptly.
Maintain the accuracy and integrity of associate records, including time and attendance, food safety certifications, and personal information.
Comply with wage and hour laws and accurately record time worked according to company policy.
Communicate and model company policies and standard operating procedures and ensure associates consistently follow them.