General Manager (Sur La Table)
About The Position
The General Manager leads Sur La Table’s retail and culinary teams and is responsible for store success, customer experience, and business performance. The role combines strategic business acumen with operational expertise to achieve retail and culinary goals while delivering the company’s #bestincenter service standard. The General Manager represents the brand, builds a high-performing team, and fosters a customer-focused, Guest Obsessed culture. The position involves working 46–48 hours per week on a flexible schedule that may include nights, weekends, and holidays, along with regular and predictable attendance.
Requirements
- Must be at least 21 years old at the time of employment.
- At least 3 years of retail management experience; specialty or culinary retail experience is preferred.
- Current Food Manager Certification, or ability to acquire certification as needed.
- Proven record of achieving sales results, motivating high-performing sales teams, and meeting operational goals.
- Strong leadership skills, including the ability to inspire, develop, and retain a high-performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to stand for up to 5 hours at a time and move around the store to coach associates, serve customers, and retrieve merchandise.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
- Ability to lift and/or move merchandise weighing up to 50 pounds.
- Ability to ascend and descend ladders to retrieve or move merchandise.
- Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
- Ability to work 46–48 hours per week on a flexible schedule, including nights, weekends, and holidays, and maintain regular, predictable attendance.
Nice To Haves
- Experience in specialty or culinary retail.
- Proficiency in Microsoft Office and retail management systems.
- Passion for community engagement and providing exceptional customer experiences.
Responsibilities
- Recruit, develop, and retain a high-performing team for culinary and retail operations.
- Lead, coach, and inspire associates to meet performance expectations and maintain a positive team culture.
- Conduct performance evaluations, provide feedback, and create development plans.
- Represent Sur La Table’s brand and create memorable, educational customer experiences that encourage repeat visits and loyalty.
- Maintain product expertise through training and independent learning.
- Lead a customer-focused, Guest Obsessed culture and resolve customer concerns promptly.
- Develop and implement merchandising, marketing, and customer-engagement strategies to exceed sales and financial goals.
- Monitor key performance metrics and use them to identify opportunities and improve store performance.
- Meet or exceed culinary and retail goals by delivering classes and customer experiences that drive engagement and sales.
- Oversee daily store operations and ensure compliance with company policies and procedures.
- Maintain inventory accuracy, minimize shrink, and ensure proper product merchandising.
- Maintain store safety and cleanliness and promptly address maintenance needs.
- Maintain accurate associate records, including time and attendance, food safety certifications, and personal information.
- Follow applicable wage and hour laws and accurately record time worked according to company policy.
- Communicate and model company policies and standard operating procedures, and ensure associates consistently follow them.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
