General Manager

Elev8 Fun•Doral, FL

3d•Onsite

About The Position

The General Manager leads a management team and oversees multiple areas of business, including food and beverage, attractions, events, and strategic growth in a fast-paced environment. The role makes timely operational decisions, meets financial goals, and leads teams to work collaboratively to exceed guest expectations and increase revenue. The General Manager is responsible for the overall operation, including attractions, entertainment, food and beverage, equipment, and property. The role develops and supports managers and staff, maintains safe and welcoming operations, monitors financial performance, and executes company initiatives and marketing strategies. The selected candidate will train in Orlando, FL, and Tampa, FL, for 30–45 days; housing will be provided.

Requirements

Bilingual in English and Spanish, including speech, writing, and daily communication.
Experience in family entertainment, sports and entertainment, hotels, or specialty restaurant management as an Assistant General Manager or General Manager.
Large full-service experience.
Proven supervisory experience and ability to lead a team effectively.
Strong understanding of hospitality operations, including guest services, accounting, attractions, arcade, redemption, and revenue management.
Experience handling guest complaints and resolving conflicts professionally.
Familiarity with property management systems.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Previous experience in budgeting and financial reporting.
Ability to lift, carry, push, or pull up to 10 pounds.
Ability to stand, walk, and work in confined spaces throughout shifts while maintaining visibility to guests.
Stamina to remain active and engaged during busy periods and responsive to guest needs.
Ability to move throughout the hotel property, potentially traveling significant distances between buildings and areas.
Hearing and visual acuity to observe staff performance and detect emergency situations, and respond appropriately.

Nice To Haves

A bachelor’s degree in hospitality management, business administration, or a related field is preferred.

Responsibilities

Lead and develop a strategic team that promotes a safe environment and provides exceptional guest service.
Direct the management team and ensure staff members perform consistently at a high level.
Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
Execute employee recognition and incentive programs.
Promote positive employee relations through effective delegation, high staff morale, operational standards, and performance management.
Analyze financial reports and develop action plans to grow revenue, control expenses, and meet or exceed annual budgets.
Prepare weekly and monthly profit-and-loss forecasts and assist with annual budgets and venue expenses and purchases.
Maintain systems that ensure fiscal responsibility for inventory and other operations.
Oversee attractions, entertainment, food and beverage, equipment, and property to achieve financial goals and company initiatives.
Set store goals by period and hold managers accountable for setting and meeting departmental goals.
Execute company marketing strategies to capitalize on business opportunities and drive sales.
Deliver an exceptional guest experience through food and beverage and attractions in an environment for all ages.
Maintain a safe and secure environment for guests and staff.
Continuously improve operational execution through attention to detail and adherence to operating standards.
Provide training support for new store openings, as needed.
Perform other duties as assigned.