General Manager(08940) - 1368 N Main St.
About The Position
The General Manager oversees total store operations and leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role helps maintain service standards, staffing, scheduling, product availability, customer satisfaction, and an atmosphere of teamwork, energy, and fun. The General Manager also actively trains the General Manager in Training (GMIT) on all aspects of store operations. The position includes opening and closing duties, such as preparing the store to receive orders on time, making end-of-night bank deposits, and completing nightly product inventory counts. The General Manager communicates with managers and staff about matters affecting business operations, calculates product and ingredient needs for bi-weekly commissary and beverage deliveries, and uses a computer-based order-entry system. The role also receives cross-training in product preparation, opening and closing procedures, oven operation, and packaging orders for delivery or carryout.
Requirements
- Ability to read and understand a profit and loss (P&L) ledger.
- Ability to speak and write clearly.
- Ability to use a computer-based order-entry system.
- Ability to meet Domino’s grooming, uniform, and appearance standards.
Responsibilities
- Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Make end-of-night bank deposits when closing.
- Complete nightly product inventory counts when closing.
- Ensure the store is properly set up and ready to receive orders at opening.
- Foster and project a sense of urgency with every order.
- Ensure the store operates according to Domino’s Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with managers and staff about matters that affect business operations.
- Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
- Actively train the General Manager in Training (GMIT) on all aspects of store operations.
- Maintain staffing levels that reflect business needs throughout the day.
- Create and maintain employee schedules based on labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Resolve disputes and work to ensure unhappy customers return.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s on-time delivery standards.
- Read and understand the profit and loss (P&L) ledger.
- Uphold Domino’s grooming, uniform, and appearance standards.
- Promote pizza products, specials, and promotions.
- Receive cross-training in product and ingredient preparation, opening and closing procedures, pizza oven operation, and packaging products for delivery or carryout.
- Provide quality customer service to internal and external customers over the phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
