General Manager Jobs

About The Position

Requirements

• At least 3 years of experience leading high-volume, complex operations in areas such as logistics, field-based retail, hospitality, food, or eCommerce.
• Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
• A proven leadership background and track record of progressive growth and advancement.
• Demonstrated success with full P&L ownership, KPI management, and driving operational results.
• Strong problem-solving ability and comfort working in fast-paced, ambiguous environments.
• Ability to manage workforces that include employees and contracted vendors or partners.
• Ability to influence and collaborate across functions such as finance, HR, logistics, culinary, and partner organizations.
• Strong focus on customer service, quality, accountability, and results.
• Must be at least 18 years old and legally authorized to work in the United States.
• Must be able to lift up to 50 pounds and stand for extended periods.
• Must have open availability, including nights and weekends.
• Food Manager Certificate as required by the applicable State, County, or Local Health Department.

Responsibilities

• Oversee day-to-day kitchen, service, and fulfillment operations across dine-in, pickup, and delivery channels.
• Optimize labor deployment, throughput, and service execution to meet changing business needs.
• Ensure compliance with labor, food safety, team member safety, and other applicable standards.
• Manage inventory accuracy, waste reduction, and product shelf life.
• Forecast demand, maintain operational readiness, resolve obstacles, and adjust workflows in real time.
• Use customer feedback and operational trends to make data-informed decisions and improve service.
• Set and manage operational KPIs, aligning internal employees and external contributors.
• Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
• Lead an on-site workforce comprising internal employees and external partners, fostering effective collaboration.
• Address performance issues promptly and respectfully using coaching and performance tools.
• Ensure compliance with state and federal labor laws.
• Own the location’s P&L and use data to influence labor efficiency, food costs, and operating margin.
• Track KPIs for guest experience, order accuracy, throughput, and financial performance.
• Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
• Develop action plans based on local performance, customer feedback, and operational trends.
• Build talent pipelines, support succession planning, and prepare employees for future roles.
• Select, develop, and deploy certified trainers to support new store openings and consistent onboarding.
• Mentor managers-in-training and prepare them for potential transfers or leadership roles.
• Model company values and performance standards while supporting employees’ professional growth.
• Align staffing, scheduling, and development with anticipated business needs and growth.
• Share feedback, pilot initiatives, and champion best practices for company-wide adoption.
• Serve as the on-site point of contact for brand partners, vendors, and contracted operators.
• Build relationships with local stakeholders and support operational consistency.
• Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
• Represent Wonder in local community and business interactions.

Benefits

• Medical, dental, and vision insurance.
• 100% employer-paid life insurance.
• 401(k) retirement plan.
• Employer match for Health Savings Account (HSA).
• Learning and development opportunities.
• Employee stock.
• Employee discount.