General Manager Jobs

About The Position

Requirements

• Create and maintain genuine, uplifting interactions with strangers for up to two minutes at a time.
• Work carefully and quickly with hot water, coffee, glass bottles, and dairy products.
• Work outdoors for prolonged periods in any weather conditions.
• Lift up to 50 pounds.
• Stand comfortably for hours at a time.
• Climb a ladder and use a stepladder.
• Stand, sit, bend, kneel, twist, and squat as needed to stock and clean the stand.
• Walk safely between and around cars in the drive-through line.
• Quickly and cleanly operate any position in the stand during peak hours.
• Maintain awareness of shift operations while working a position.
• Address operational, procedural, or cultural issues with coworkers assertively and graciously.
• Adapt to problems and implement solutions in stressful situations.
• Manage multiple projects and deadlines effectively.
• Lead and direct people with different personality types under pressure.
• Have proven leadership abilities in a fast-paced environment with 40 or more team members.
• Be familiar with Microsoft Office Suite and email.
• Pass a criminal background check.
• Have and maintain a valid driver's license.

Responsibilities

• Become proficient in all Brewista and Shift Lead duties and skill sets.
• Maintain excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement.
• Provide regular feedback to team members about their strengths and areas for growth.
• Create weekly shift schedules based on crew needs and availability, staying within the budgeted labor cost while maintaining quick wait times and short lines.
• Track and order inventory, small wares, parts, and equipment; control cost of goods sold by reducing waste and counting accurately.
• Ensure appropriate cash handling, deposits, and change for the stand.
• Work self-sufficiently and involve the district coach when needed.
• Ensure the crew understands and meets health and safety requirements.
• Develop new leaders for future roles.
• Promptly implement and communicate directives from upper management.
• Delegate tasks thoughtfully to the leadership team and Brewistas to support efficiency and development.
• Handle hiring, firing, and disciplinary actions for shift leads and baristas.

Benefits

• Quarterly bonus program