Dunkin' Restaurant Manager - General Springfield Area
About The Position
Salema Management, a local Dunkin' franchisee, is hiring for its Store Manager Training Program. The program prepares trainees to assume the responsibilities of a Store Manager and introduces them to the company. Training typically lasts 1–3 months, with timing tailored to each trainee’s needs. Trainees work alongside Training Managers in high-volume locations, complete HR training, obtain ServSafe certification and complete allergen-awareness training, work a variety of shifts alongside team members, and demonstrate the ability to perform all restaurant positions. After training, the Store Manager performs team-member duties and oversees daily restaurant operations, including staffing, cleanliness, inventory, equipment, food and service quality, and compliance with brand and company standards. The role includes recruiting, hiring, training, coaching, and developing team members, while working toward sales, payroll, food-cost, and guest-satisfaction goals. The manager also completes daily payroll, cash, and operational tasks and maintains a safe, secure, and healthy restaurant environment. This position is with the Dunkin' franchisee, not Dunkin' Brands, Inc. or its affiliates. The franchisee is the employer and independently sets its wages and benefits.
Requirements
- Basic computer skills.
- Fluency in spoken and written English.
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Ability to perform physical tasks including standing, repetitive bending, stooping and reaching, lifting objects up to 20 pounds when applicable, wearing a headset, and working in a small space.
Nice To Haves
- Previous experience in retail, restaurant, or hospitality.
Responsibilities
- Complete the company’s Store Manager Training Program, including HR training, ServSafe certification, allergen-awareness training, varied-shift experience, and demonstration of duties across restaurant positions.
- Perform the responsibilities of restaurant team members.
- Ensure the restaurant is open and appropriately staffed, clean, adequately stocked, and operating with properly functioning equipment.
- Ensure food, service, ambiance, and overall customer and associate satisfaction meet expectations.
- Ensure products are prepared and presented according to brand and company standards.
- Interview and select HR-approved candidates for open team-member positions.
- Deliver training to restaurant team members.
- Maintain effective communication and positive associate relations.
- Monitor progress toward company sales, payroll, and food-cost goals.
- Complete daily store payroll, cash, and operational tasks.
- Follow and enforce safety, food-safety, and sanitation requirements and comply with applicable laws.
- Recruit, hire, develop, and coach restaurant team members to drive sales, improve profitability, and increase guest satisfaction.
Benefits
- Competitive pay.
- Discounted college degree program.
- Career development and growth opportunities.
- ServSafe and food-allergen training and certification program.
- Accrued paid time off.
- Bonus potential.
- Healthcare; eligibility requirements apply.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
