Assistant General Manager - Restaurant - MGM Springfield
About The Position
The Assistant General Manager - Restaurant assists the General Manager in providing direction and leadership to the Assistant Manager and Restaurant Service team in line with the MGM brand. The role shares responsibility for achieving the venue’s operational and financial goals, monitoring staff performance, scheduling and training, carrying out initiatives from property food and beverage leadership, maintaining facilities to MGM Resorts service standards, and delivering high customer satisfaction and an exceptional guest experience. Duties are performed in accordance with company policies and procedures. The position leads daily restaurant operations, including fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and marketing strategy execution. It supports the restaurant’s business plan and helps develop and carry out tactics to achieve goals and targets. The Assistant General Manager also supports human resources activities, guest relations, operational and compliance programs, and coordination between the culinary team and dining room. The role requires maintaining knowledge of food and beverage products, menu items, and equipment.
Requirements
- Complete knowledge of health and safety regulations.
- Knowledge of products, menu items, and equipment used to perform the duties.
- Working knowledge of Point of Sale (POS) systems and operations.
- Ability to apply staffing guidelines to maximize efficiency and minimize labor costs.
- Effective listening and sound judgment.
- Ability to communicate effectively in English, orally and in writing.
- Excellent interpersonal and customer service skills when dealing with guests, management, employees, and outside contacts.
- Ability to lead and mentor a team.
- Excellent organizational skills and ability to work under time constraints and deadlines with attention to detail.
- Previous experience managing employees under a collective bargaining agreement.
- Previous experience working in a high-volume restaurant or in a luxury or fine-dining restaurant.
Nice To Haves
- Bilingual ability, with English as the primary or secondary language.
Responsibilities
- Lead and manage daily restaurant operations, budgets, labor productivity, scheduling, inventory control, guest service standards, and execution of marketing strategies.
- Execute the restaurant’s business plan and assist the General Manager in developing and carrying out tactics to achieve goals and targets.
- Assist with restaurant human resources responsibilities, including fostering teamwork and employee satisfaction, providing performance feedback and recognition, and supporting hiring, training, and succession planning.
- Support compliance with company policies, legal requirements, employment law, collective bargaining agreements, and the company’s third-party representation philosophy.
- Interact frequently with guests, address complaints, take appropriate action, and manage guest feedback through approved company practices.
- Work with the culinary team to provide a seamless experience between the kitchen and dining room.
- Execute policies, operating procedures, training programs, directives, menus, rules, and regulations for restaurant staff.
- Ensure the restaurant carries out food and beverage and company-wide initiatives and programs.
- Maintain health, sanitation, and cleanliness standards throughout beverage areas.
- Ensure restaurant staff complete all company compliance training.
- Maintain excellent knowledge of venue food and beverage products, menu items, and equipment used to perform duties.
- Perform other job-related duties as requested.
Benefits
- Wellness incentive programs supporting physical and mental health.
- Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
- Free meals in the employee dining room.
- Free parking on and off shift.
- Healthcare, financial, and time off benefits.
- Professional and personal development programs, networking opportunities, and community volunteer opportunities.
- Incentive plan participation.
- Medical, dental, vision, and life insurance plans.
- 401(k) plan.
- Time off plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
