Executive Host - MGM Springfield
About The Position
As a Casino Executive Host at MGM Springfield, you will help maintain and enhance the casino’s customer base by providing exceptional service and personalized guest experiences while following MGM Resorts Marketing policies. The role requires sound judgment in executing and expediting processes to deliver excellent customer service. You will serve elite clientele, evaluate casino activity, manage guest reservations and authorized marker limits, and resolve customer concerns while protecting confidential information and complying with applicable laws and company policies. The schedule can vary from a day shift starting at 9:00 a.m. to a swing shift ending as late as 1:00 a.m. Shifts are eight hours or longer depending on business needs, and include weekends and holidays.
Requirements
- At least 1 year of relevant experience in hotel operations, casino marketing, VIP services, or table games.
- Willingness to work a variable schedule, including day or swing shifts, shifts of eight hours or more, weekends, and holidays.
- Proof of eligibility to work in the country where the position is located.
Responsibilities
- Evaluate customers’ casino activity to provide incentives and approve comps and allowances, including rooms, food, beverages, event tickets, promotional chips, and free play.
- Maintain and develop the property’s customer base through regular interactions and personalized service.
- Greet customers from assigned regions during check-in and check-out and help ensure their satisfaction throughout their stay.
- Process reservations using OPERA and PATRON management systems.
- Grant marker authorization limits to qualifying customers when authorized.
- Attend special events to promote marketing efforts and engage with guests.
- Maintain the confidentiality of customer information and comply with company privacy policies.
- Resolve customer disputes and complaints to achieve satisfactory outcomes for customers and the company.
- Comply with local laws and Title 31, and attend mandatory compliance and training sessions.
Benefits
- Healthcare, financial, and time-off benefits.
- Wellness incentive programs supporting physical and mental health.
- Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
- Free meals in the employee dining room.
- Medical, dental, vision, and life insurance plans.
- 401(k) plan.
- Participation in the Company’s incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
